Business Internal Auditor

Our client is a leading multi-brand retail organisation seeking an experienced Business Internal Auditor to provide independent oversight across its retail, distribution, and corporate operations. This role is responsible for reviewing and strengthening SOPs, assessing whether established processes are effectively implemented in practice, identifying undocumented business processes, and ensuring appropriate controls are in place across stores, distribution centres, and back-office functions. Acting as an independent partner to the business, the successful candidate will identify operational risks, provide clear recommendations, and work collaboratively with stakeholders to drive sustainable improvements.

Key Responsibilities

Review new and revised SOPs across logistics, inventory, POS, cash handling, returns, stock transfers, procurement, and commissions, ensuring appropriate controls and segregation of duties

Benchmark processes and control frameworks against leading multi-brand retail organisations and relevant industry standards

Maintain accurate SOP records including version control, ownership, review dates, and applicability across different business entities and brands

Develop and execute a risk-based internal audit plan covering retail stores, distribution centres, and head-office functions

Conduct scheduled and unannounced operational audits including inventory counts, cash and POS checks, goods receipt verification, stock transfers, returns, discounts, and void transactions

Test process execution across ERP, POS, e-commerce, and related systems including key interfaces where data moves between platforms

Identify undocumented processes by interviewing process owners, observing workflows, and documenting how activities are performed in practice

Assess whether undocumented processes are appropriately controlled and develop or redesign SOPs where required

Monitor business performance indicators and operational trends to identify potential control weaknesses, process gaps, and recurring issues

Work closely with process owners and cross-functional teams to develop practical solutions to identified issues

Establish clear remediation plans with accountable owners, agreed deadlines, and follow-up actions to ensure findings are resolved

Escalate significant, recurring, or unresolved issues appropriately and provide independent insight into business and operational risks

Prepare regular audit reporting covering completed audits, findings, remediation progress, and SOP coverage

Provide thematic analysis and insights into wider control environment and operational trends

Requirements

6 to 10 years of experience in internal audit, retail operations audit, risk advisory, or a similar control-focused role

Strong experience within retail operations including exposure to stores, distribution centres, and back-office functions

Demonstrated experience developing, reviewing, and implementing SOPs and internal control frameworks

Hands-on experience auditing ERP, POS, and retail technology environments

Strong SAP experience is preferred; exposure to LS Central or comparable retail POS systems is an advantage

Strong Excel and data analysis skills with the ability to independently review and test transaction-level data

Strong understanding of risk-based auditing, process controls, segregation of duties, and operational risk management

Excellent analytical and problem-solving skills with the ability to identify root causes and develop practical recommendations

Strong communication and stakeholder management skills with the confidence to engage at all levels

Fluent Thai and professional English communication skills

Ability to work independently whilst maintaining a collaborative approach to business improvement

Desirable

Experience within a multi-brand, franchise, fashion, luxury, or premium retail environment

CIA, CISA, CPA, or another relevant professional qualification

Experience auditing RFID-enabled inventory environments

Regional or multi-country audit experience

Experience working across complex retail technology and systems environments