(US) Client Liaison - Generalist

Client Liaison - Generalist US

Reports to: Client Liaison Team Lead, Support (US)

Works With: Client Liaison Team, Database & Web Specialist Team, CSMs

Hours: 37.5 pw (9.30-6pm Monday to Friday, 1 hour lunch) 

Term: Permanent 

Location: Hybrid - New York/ Atlanta

About us 

Artlogic is a leading technology platform for the art world. Founded in 1989, Artlogic empowers over 6,000 galleries, dealers, and art professionals worldwide to streamline their operations and grow their businesses. The company’s integrated platform combines inventory management, CRM, websites, sales, marketing, and payment tools, everything needed to run a modern and successful art business.

In 2021, Artlogic was acquired by tech investors Cove Hill Partners to accelerate innovation and expand its global reach. Since then, the company has doubled in size, with employees across London, New York, Atlanta, and Cape Town.

Today, Artlogic is entering an exciting new chapter through its merger with ArtCloud, another industry leader in art technology. Together, the two companies are uniting complementary platforms to build the most comprehensive, forward-thinking solution for the art world. This collaboration brings together deep expertise across CRM, sales, marketing, inventory, payments, and AI-powered tools, empowering galleries, artists, and collectors worldwide.

Joining Artlogic means becoming part of a growing global team that is shaping the future of how art is bought, sold, and managed, both online and in person.

About the role 

Client Liaison is a core customer-facing function responsible for delivering exceptional support experiences across our entire customer base. The team ensures a seamless, high-quality customer journey by managing all incoming support inquiries, resolving complex issues, and proactively keeping customers engaged, supported, and confident in using our products.

The Client Liaison, Generalist is an entry-level customer support role on a global, collaborative team. You'll handle day-to-day email and phone inquiries across Artlogic's product suite, deliver account access to new clients and help them get familiar with our products, and surface client feedback to inform cross-team improvements.

Key Responsibilities

• Provide day-to-day email and phone support across Artlogic's full platforms via a shared team rota
• Be the first point of contact for galleries, artists and collectors, resolving product questions and escalating complex issues through a clear pathway to senior team members
• Deliver new client accounts and act as their introduction to our support team and set the tone for their experience with Artlogic's support team
• Contribute to process improvements and knowledge base documentation
• Support finance operations by handling billing or account-related queries as needed.
• Over time, build your product knowledge to a specialist level and provide support coverage across the team.

About You

You could be a recent graduate in Art, Art History, or a related discipline, looking to build your career within the art and technology sector. You may already have gained some practical experience through an internship or junior role within a gallery, auction house, museum, or other arts organization, giving you an understanding of how the art world operates and, importantly, how to work with clients.

Alternatively, you could be coming from a customer support background, either in SaaS or another tech environment and looking to bring those skills into the art world. Either way, you'll bring genuine enthusiasm for the industry, curiosity about technology, and the energy and confidence to learn quickly in a fast-moving, customer-focused environment.

Key attributes

• A self-starter with a customer-first mindset, energized by human interaction and motivated by solving problems in a way that benefits both clients and the business.
• A collaborative team player who can work independently while contributing positively to shared goals and team outcomes.
• A creative and analytical problem solver, able to investigate issues from multiple angles and deliver thoughtful, well-rounded solutions.
• Comfortable balancing attention to detail with big-picture thinking, and quick to spot opportunities to improve processes, workflows, and customer experience.
• An exceptional communicator, both written and verbal, able to explain complex ideas clearly, write professional client-facing communication, and demonstrate empathy and diplomacy.
• Highly trustworthy and discreet, confident handling sensitive client data with integrity, professionalism, and strong attention to confidentiality.

You Might Also Have

• An understanding of the art market, with awareness of the commercial needs of galleries, artists, and collectors.
• Experience in Customer Support, Client Services, Customer Success, or Service Operations.
• Exposure to SaaS, technology platforms, or digital products.
• Experience with Zendesk, Monday.com, HubSpot, Google Workspace, and Atlassian Suite 
• Experience with Artlogic, exhibit-E, ArtCloud, ArtBase, Artsy

What we offer 

• Company profit sharing scheme
• 401k Retirement Plan with 3% company matching
• 25 days annual leave + 1 day for every year worked up to 30 (plus 10 public holiday days)
• 100% employee premiums paid for health insurance including dental & vision
• AFLAC supplemental insurance
• Employee Assistance Program (EAP)
• Beautiful offices in co-working space snacks, drinks, conference rooms, etc.
• Remote working, option to work remotely for up to one month
• Learning & development, access to courses, training and professional development
• Regular team and whole company social events

Artlogic is an equal opportunities employer 

We are committed to valuing diversity and seek to provide all staff with the opportunity for employment, career and personal development on the basis of ability, qualifications and suitability for the work as well as their potential to be developed into the job.