Junior Endpoint Systems Administrator - JCS Solutions LLC

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Job Summary

JCS Solutions is seeking a Junior Endpoint Systems Administrator to support endpoint management and enterprise IT operations for the NICHD program in Bethesda, Maryland. You will help ensure the reliability, security, and performance of Windows endpoints and related enterprise services through imaging, configuration, software deployment, troubleshooting, patch management, compliance support, and end-user assistance. The ideal candidate brings hands-on endpoint administration experience, strong troubleshooting skills, and a commitment to delivering exceptional customer service while supporting mission-critical operations.

Location: Bethesda, MD

Clearance: Ability to obtain or hold an HHS Public Trust Tier II

Salary: $95,000.00 - $110,000.00

What’s in it for you:

• Join a premier technology firm specializing in innovative solutions.
• Be part of a collaborative, inclusive, and innovative work culture.
• Enjoy tremendous growth potential in a high-performing team environment.
• A robust benefits package:
  • Health, dental, and vision insurance
  • Life insurance
  • Short-and-long term disability
  • Paid time off (PTO)
  • 401k retirement plan with employer match
  • Annual Professional Development Reimbursement Program
  • And more!

What you will do:

• Configure, image, maintain, upgrade, and troubleshoot Windows endpoints, approved applications, peripherals, and related enterprise services.
• Support software distribution, patching, configuration baselines, and endpoint security compliance using SCCM, JAMF Pro, BigFix, or assigned management tools.
• Assist with Active Directory administration, Group Policy support, Windows Server environments, VMware platforms, PowerShell scripting activities, permissions management, and endpoint administration tasks within assigned access levels.
• Diagnose and resolve hardware, software, printing, connectivity, access, and configuration issues.
• Document incidents, service requests, troubleshooting activities, and resolutions within the ticketing system.
• Escalate complex technical issues appropriately while maintaining ownership of assigned work.
• Maintain detailed configuration records, standard operating procedures (SOPs), knowledge base articles, and technical documentation.
• Communicate effectively with end users throughout the service and support lifecycle.
• Support organizational security, change management, and compliance requirements.

What you will bring:

• Hands-on experience configuring, supporting, and troubleshooting Windows endpoints, applications, operating system images, and peripherals.
• Working knowledge of endpoint and configuration management practices, including software deployment, patching, upgrades, asset records, and security compliance.
• Familiarity with Active Directory, Group Policy, PowerShell, SCCM, JAMF Pro, VMware, and Windows Server sufficient to perform assigned work and escalate issues when necessary.
• Ability to follow established SOPs, security procedures, change controls, ticketing processes, and customer service expectations.
• Bachelor's degree in Computer Science, Information Technology, or a related field; or seven (7) years of applicable experience in lieu of a degree.
• Ability to obtain or maintain an HHS Public Trust Tier II clearance or eligibility for sponsorship.

How you will wow us:

• Experience with ServiceNow or similar IT service management and ticketing platforms.
• Experience with remote support tools, Windows imaging technologies, and vulnerability remediation activities.
• Microsoft, CompTIA, ITIL, HDI, or endpoint management certifications.
• Strong customer service, troubleshooting, communication, documentation, and knowledge-sharing skills.
• Demonstrated ability to work effectively in a collaborative IT support environment.

JCS Solutions (JCS) is a premier technology firm providing innovative solutions and high-quality services in defense, national security, and civilian sectors. JCS offers enterprise-wide solutions including cloud computing, software development, cybersecurity, digital modernization, and management consulting for the federal government. At JCS, we elevate our customers’ mission through the application of technology and professional services. Our commitment to investing in our workforce drives innovation and progress for our clients, employees, and communities.

JCS is both a Great Place to Work and a Top Places to Work certified company.

Our employees embody our core values, and we are looking for others who do too!

• Customer Experience: Strive for excellence and delight our clients
• Innovation: Embrace creative thinking to enable continual growth and powerful solutions
• Accountability: Take ownership of and pride in our actions and service delivery
• Inspire: Be inspired to be your best self and have fun in the process
• Integrity: Do the right thing, the right way, every time!
• Stewardship: The careful and responsible management of something entrusted to our care.

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to any protected status protected by applicable federal, state, or local laws.

NOTICE: Please be aware that all JCS Solutions communications related to job interviews and offers from our recruiting team will only come from @JCSSolutions.com. We want to emphasize that we do not conduct any interviews over Discord, Slack, Skype, Zoom, or any chat app.