Customer Experience Data Analyst Intern

The JM Family College Internship Program is designed to create an opportunity for college students to have meaningful work experiences that tie to their programs of study. As part of this program, you will actively contribute to your team’s success, learn about JM Family’s companies and culture while obtaining new skills through learning opportunities, networking events and much more.

The ideal candidate will be available to work full-time during the Summer Internship Program (May 24th, 2027 - July 30th, 2027).

Interns will engage in meaningful work and gain insights into specific projects or tasks, providing hands-on experience, and contributing to various department initiatives. They will learn about JM Family’s culture including our core values: Consideration, Cooperation, Communication, Innovation and Accountability. These core values are part of our keys to success and the skills that embody these values are what drive our success as an organization.

As a Customer Experience Data Analyst Intern, you will gain hands-on experience using data, analytics, automation, and emerging technologies to support the Customer Experience department. This role will provide opportunities to transform complex data into meaningful insights, enhance reporting capabilities, and explore innovative solutions that improve business processes and support data-driven decision-making.

Responsibilities:

• Analyze customer experience, dealer, case management, and operational data to identify trends, patterns, opportunities, and areas for improvement.
• Transform complex Excel spreadsheets and datasets into structured, interactive Power BI reports and dashboards that provide actionable insights to Customer Experience leadership.
• Use advanced Excel capabilities to clean, manipulate, analyze, organize, and validate large and complex datasets to support accurate and reliable reporting.
• Identify opportunities to transition manual, Excel-based reporting and processes into automated and interactive solutions using Power BI, Power Automate, and other Microsoft applications and services.
• Research, develop, test, and implement Agentic AI solutions, including AI agents designed to perform defined tasks, retrieve information, analyze data, and automate business processes.
• Prepare and present analytical findings, trends, and recommendations to leadership and internal business partners.

Qualifications:

• This is a full-time position with flexible working arrangements depending on the business need.
• Must be able to work onsite, Monday - Friday, for the duration of the Summer Internship Program.
• The ideal candidate will be actively enrolled in a Bachelor’s, Master’s, or other degree-seeking program at an accredited college or university, with a focus in a relevant field. Candidates in related fields will also be considered. Must have completed at least one semester of coursework.
• Relevant completed coursework may include Business Analytics, Information Systems, Computer Science, Business Operations, Data Analytics, Marketing, Communications, or related fields.
• Advanced-level proficiency in Microsoft Excel is required, including experience working with large, complex datasets and using advanced functionality for data analysis and transformation.
• Advanced-level Power BI experience is required, including demonstrated experience building dashboards and reports and transforming Excel-based data into Power BI solutions.
• Hands-on experience creating Agentic AI solutions and AI agents is a plus.
• Strong analytical and problem-solving skills, attention to detail, and commitment to data quality, along with excellent written and verbal communication skills and the ability to create and deliver professional presentations to leadership and business stakeholders.

This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of JM Family. All work arrangements are subject to associate performance, business need and manager discretion, and may be revised as necessary.

JM FAMILY IS PROUD TO BE AN EQUAL OPPORTUNITY EMPLOYER

JM Family Enterprises, Inc. is an Equal Employment Opportunity employer. We are committed to recruiting, hiring, retaining, and promoting qualified associates without regard any characteristic protected by law - whether actual or perceived - including race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, related medical conditions and lactation), gender identity gender expression, sexual orientation, marital status, military service, veteran status, disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, provincial, or local law.

DISABILITY ACCOMMODATIONS

If you have a disability and require a reasonable accommodation to complete the job application process, please contact JM Family’s Talent Acquisition department at [email protected] for assistance. If you have an accommodation request for one of our recruiting events, please notify us at least 72 hours prior so that we may provide assistance.