Agile Coach Consultant - Remote

• Contract engagement begins with 2 days for 6 months with monthly review checkpoints.
• Remote, with working-hours overlap into the South Africa business day (and, where possible, US Eastern) for facilitated sessions.
• Reports to Chief Technology Officer. Works alongside a separate DevOps consultant who owns the delivery dashboards and their data pipeline.

Key roles and responsibilities:

• Coach teams, Scrum Masters, and Product Owners on Agile, Kanban, and Flight Levels practice to improve flow and delivery predictability.
• Facilitate and continuously improve key ceremonies (planning, stand-ups, retrospectives) and team ways of working, primarily through facilitated group sessions supported by targeted 1:1s.
• Diagnose organisational and team-level impediments and design pragmatic, metrics-driven improvement plans.
• Set up and optimise the team workflow tool (ClickUp is the company standard) so every squad has visible boards, a clean workflow, and reliable flow data. Dashboard build and reporting infrastructure to the DevOps consultant. Familiarity with Jira, Azure DevOps, or Asana is useful for bringing in patterns from elsewhere.
• Configure and optimise workflow tools (Jira, Azure DevOps, ClickUp, Asana) to support visibility, reporting, and flow metrics.
• Build internal coaching capability by mentoring Scrum Masters and coaches.
• Apply LLM/AI tooling to surface delivery insights and accelerate team improvement.

Must-have technical skills / experience:

• Proven hands-on experience coaching multiple teams concurrently in an Agile/Kanban environment.
• Solid grasp of flow-based methods (Kanban, Flight Levels) and Scrum framework fundamentals.
• Experience defining and reporting on flow/delivery metrics (cycle time, throughput, WIP, predictability).

Confident working directly with engineering and product teams to embed sustainable practice change.

Minimum expertise required

• Kanban coach (AKC) or Flight Levels coach (FLC)
• Experience as a scrum master
• Superb English written and verbal communication skills
• Experience configuring a workflow tool (Jira, Azure DevOps, ClickUp, Asana)
• Experience leveraging LLM technology to help teams improve

Seniority and experience:

Senior level individual contributor. Typically, 5+ years’ experience in Agile coaching, Scrum Mastery, or an equivalent role, including at least 2 years coaching multiple teams concurrently. Able to operate with credibility and influence at team and leadership level without formal authority.

Required qualifications:

• Relevant Agile/Kanban coaching certification (e.g., AKC, FLC, ICP-ACC) or equivalent demonstrated experience.
• Scrum Master certification (CSM, PSM, or equivalent) advantageous.
• Tertiary qualification in a related field, or equivalent practical experience.
• Valid right to work in the applicable jurisdiction.