Branch Manager

Registration No. 2022/876857/07

Duties & Responsibilities

Executive & Operational Support

• Manage the CGM’s calendar, travel, meetings, and priorities.
• Prepare agendas, briefing packs, reports, presentations, and accurate meeting minutes.
• Track follow-ups, deliverables, and key regional projects.
• Handle confidential information with professionalism and discretion.
• Coordinate communication, correspondence, and stakeholder requests on behalf of the CGM.

• Lead, support, and supervise branch staff, promoting a positive, high-performance culture.
• Conduct performance check-ins, coaching, and skills development as required.
• Oversee recruitment coordination, onboarding, scheduling, and HR administration delegated by the CGM.
• Support staff engagement, wellness, and team-building initiatives.

• Ensure efficient day-to-day branch operations, workflows, and service delivery.
• Implement company policies, procedures, and compliance requirements.
• Oversee facilities, equipment, office supplies, and operational readiness.
• Coordinate branch meetings, strategy sessions, and internal communications.

• Act as the first point of contact for internal and external stakeholders.
• Build and maintain strong relationships with clients, suppliers, partners, and national departments.
• Support community or brand-related initiatives that strengthen regional presence.

• Track and report on branch KPIs, performance metrics, and operational deliverables.
• Support budgeting, expense processing, procurement, reconciliations, and supplier liaison.
• Identify opportunities to improve efficiency, service standards, and operational performance.
• Prepare monthly/quarterly operational and performance reports for the CGM.

• Ensure adherence to organisational, legislative, regulatory, and audit standards.
• Maintain secure and compliant record keeping, documentation, and reporting.
• Support health & safety protocols and incident reporting within the branch.

• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• Strong reporting, documentation, and presentation preparation
• Minute-taking, data tracking, and administrative accuracy
• Familiarity with project management or workflow tools (advantageous)
• Digital filing, document control & information management

• Strong leadership and interpersonal skills
• Excellent written and verbal communication
• Exceptional organisation, planning & multitasking ability
• Sound judgment, discretion, and confidentiality
• Analytical, proactive, and solutions-driven mindset
• Ability to work independently and manage competing priorities
• Customer-centric, professional, and adaptable

• Matric (compulsory)
• Tertiary qualification in Business Administration, Management, Office Administration, or related field (preferred)
• Minimum 3-5 years in a senior administrative or operations role
• Experience in staff supervision, office leadership, or branch coordination
• Previous support to senior or executive leadership preferred
• Exposure to multi-site, regional, or fast-paced operational environments advantageous
• Valid driver’s licence (Manual)
• Natural organiser and operational problem-solver
• Calm under pressure, adaptable, and dependable
• Relationship-focused with professional communication skills
• Driven, disciplined, and committed to excellence

• Only applicants who meet the requirements outlined above will be considered.
• If you do not hear from us within 14 days, please consider your application unsuccessful.

Alternatively, please email [email protected]/[email protected], to apply for the above position. Please include the position and job vacancy reference number in the subject line and attach your CV and a copy of your ID in the email.

This advertisement is not an offer of employment. Applications are invited to assess suitability for placement. By submitting your CV, you consent to the processing and sharing of your personal information for recruitment purposes, which may include verification of personal details and qualifications, in accordance with POPIA