Branch Manager Healthcare

Requirements:

• A National Diploma or Degree in Engineering Studies or a related field.

• Must have 5 to 8 years’ experience in a leadership role within a facilities services industry or similar.

• Strong healthcare industry experience.

Responsibilities:

• Monitor and ensure the branch's service delivery as per the contract and SLA's

• Proactively interact and engage with the client to understand areas of improvement and ensure that turnaround times are shortened to continuously improve customer satisfaction.

• Develop effective, customer-focused, and proactive relationships at all levels in the customer chain.

• Manage allocated portfolio with regard to growth, retention, profitability, and any other business-relevant factors, thus ensuring portfolio performance targets are achieved in line with the business strategy.

• Identify and drive opportunities to improve and enhance service offerings.

• Leading, facilitating, developing, and implementing relevant portfolio process improvements to achieve SLA targets and be contractual compliant.

• Ensure QMS, Health & Safety compliance is a primary function, and all mechanisms, processes and procedures are in place, always monitored and adhered to.

• Management of the portfolio budget, ensuring proper utilization of the allocated budget provide valid variance explanations and corrective actions where required. Ensure compliance with policies and procedures related to financial management, controls and expenditure authorization levels.

• Put in place mechanisms, processes and procedures to ensure effective monitoring of performance related to time, quality management and standards.

• Coaching, mentoring and counseling of staff not performing to the required standards and ensuring that employees improve on performance gaps highlighted during informal sessions and performance appraisals.