IT Support Technician (6-month contract)

Job Mail • 3 hours ago
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Salary
≈ $16k – $37k per year (Estimated)
Location
In office (Cape Town)
Seniority
Middle · 3+ years exp
Employment
Contractor
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Job Mail

Job Mail is a South African online job board offering a large selection of vacancies across the country and some positions abroad. Job seekers can search and apply for jobs online, upload a CV and receive job alerts, while employers and recruitment agencies can advertise positions to a broad national audience. The brand is one of the longer-established names in South African job advertising and is operated from South Africa.
jobmail.co.za • HQ: Pretoria, South Africa • Job Boards & Aggregators

Requirements:

  • A minimum of a Diploma or NQF Level 6 in Information Technology or related field.

  • Up to 3 years’ experience in IT user support.

  • Microsoft Desktop Support Administrator certification.

  • MCSE - Cloud Platform and Infrastructure certification.

  • ITIL Practitioner certification.

  • ISO27001 Information Security Management certification.

  • Experience with Microsoft Azure Cloud and Microsoft 365.

  • Strong technical troubleshooting and problem-solving skills.

Responsibilities:

  • Provide first-line technical support for hardware, software, and cloud-based systems.

  • Troubleshoot and resolve IT issues across the organisation.

  • Manage and resolve user queries end-to-end within SLA timelines.

  • Perform installation, configuration, and maintenance of IT equipment and systems.

  • Support onboarding by setting up equipment for new employees.

  • Maintain and repair system applications to ensure usability.

  • Update IT service management systems and track support progress.

  • Adhere to ITIL processes and asset management policies.

  • Collaborate with IT teams to resolve escalated issues.

  • Provide after-hours standby support on a rotational basis.

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