Business Analyst - Remote

Responsibilities:

• Under the direction of a supervisor, perform research and requirements gathering; process analysis; investigation of existing functionality; gap analysis; participation in design of new functionality; ensure functionality/products satisfy the client requirements.
• Participate in project walkthroughs: business requirements gathering, design walkthrough, functional test plans and implementation sessions.
• Prepare detailed use case descriptions for the development team to implement key functionality
• Perform product testing to ensure product quality is maintained.
• Contribute to the implementation of new products and communicate effectively between internal and external stakeholders to ensure customer satisfaction is maintained.
• Provide user training
• Build and maintain strong, long-lasting client relationships
• Ensure the timely and successful delivery of our solutions according to customer needs and

  objectives

• Prepare SLA or other reports required on client account status
• Provide first line support to clients
• Collaborate with development team to create Statements of Work, where required
• Assist with challenging client requests or issue escalations as needed
• Find ways to increase quality of customer service

• 5+ years in performance improvement environments.

• 2+ years as a Senior/Lead Business Analyst.

• Experience with external clients/customers.

• Track record of process improvement design using technology.

• Ability to write technical documentation (use cases, product references).

• Versatility and comfort in innovative, dynamic settings.

You may forward your CV to Gaby Turner at [email protected] or you may forward your CV to [email protected]