Business Development/Key Account Manager

Duties:

• Manage and maintain an existing portfolio of customers, ensuring consistent service delivery and customer satisfaction.
• Source new business.
• Build and strengthen relationships with existing clients while identifying opportunities to grow accounts and generate additional business.
• Oversee the day-to-day operations of the Cape Town office, ensuring operational efficiency and effective service delivery.
• Manage and support two staff members, including an Airfreight Controller and a Driver.
• Coordinate sales and operational activities to ensure customer requirements are met efficiently and professionally.
• Identify opportunities to improve processes, strengthen customer retention and contribute to the overall success of the branch.

Requirements:

• Minimum 4 - 5 years of experience within the airfreight industry, within a similar role.
• A solid operational background within airfreight is essential.
• Previous experience in customer relationship management, key account management or sales within the airfreight industry.
• The ability to manage staff while balancing operational responsibilities and customer-facing activities.