Campaign Manager

Campaign Manager | Cape Town

CallForce is a prominent BPO known for delivering exceptional outsourced solutions to our clients. We are seeking a highly skilled and results-driven Campaign Manager for our Outbound Telco Sales division. As a Campaign Manager, you will be responsible for planning, executing, and optimizing outbound sales campaigns to drive revenue growth and exceed client expectations.

Key Responsibilities:

Campaign Strategy and Planning:

· Develop comprehensive campaign strategies aligned with client goals and industry best practices.

· Define campaign objectives, target audience, and key performance indicators (KPIs).

· Create and manage campaign budgets and timelines.

Team Leadership:

· Lead a team of team leaders, sales agents, trainers, and support staff to ensure campaign success.

· Ensure team leaders performance reviews are conducted regularly, and constructive feedback is given for performance improvement.

· Foster a collaborative and high-performance culture within the team.

Campaign Execution:

· Oversee the execution of outbound sales campaigns, ensuring adherence to scripts and compliance standards.

· Monitor campaign performance, analyse data, and make data-driven decisions to optimize results.

· Implement strategies to increase sales conversion rates and achieve revenue targets.

Reporting and Analysis:

· Generate and analyse campaign reports to track KPIs, identify trends, and recommend improvements.

· Provide regular reports to clients and internal stakeholders, summarizing campaign performance and actionable insights.

Compliance and Quality Assurance:

· Ensure that all campaign activities comply with industry regulations and client-specific requirements.

· Implement and maintain rigorous quality assurance processes to uphold service quality.

Qualifications and Requirements:

· 5+ years of experience as a Campaign Manager in an outbound telco sales environment within the BPO industry.

· Strong leadership and team management skills.

· Excellent communication and client-facing abilities.

· Analytical mindset with the ability to interpret data and make strategic decisions.

· Knowledge of outbound sales processes, techniques, and compliance standards.