Command Centre Operations Manager

Job Mail • 7 hours ago
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Salary
$218k – $262k per year
Location
In office (South Africa)
Seniority
Senior · 5+ years exp
Employment
Full-Time

Confirmed on the employer's own hiring board on Oct 16, 2026. First seen by Alion on Oct 15, 2026. Job Mail scores C on the Alion truth index.

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Profile match

Job Mail

Job Mail is a South African online job board offering a large selection of vacancies across the country and some positions abroad. Job seekers can search and apply for jobs online, upload a CV and receive job alerts, while employers and recruitment agencies can advertise positions to a broad national audience. The brand is one of the longer-established names in South African job advertising and is operated from South Africa.
jobmail.co.za • HQ: Pretoria, South Africa • Job Boards & Aggregators • Est. 1997
Key requirement
  • Relevant qualification
  • Approximately 5-8 years of relevant operational experience, including at least 3 years in a management or senior supervisory role
  • Experience within security, facilities management, logistics, fleet management, emergency response, telecommunications, monitoring centers or another higher-volume 24/7 operational environment
  • Proven experience in incident management, operational escalation, service-level monitoring and performance reporting
  • Exposure to technology-enabled operational environments, including CCTV, alarm monitoring, tracking, access control or workforce-management systems
  • Experience developing, implementing and maintaining standard operating procedures
  • Relevant operational, security, risk, business management or related qualifications will be advantageous
Key responsibility
  • Manage day-to-day Command Center operations, ensuring consistent service delivery and achievement of agreed service levels and key performance indicators
  • Lead and develop Command Center operators, supervisors and operational support teams across a 24/7 shift-based environment
  • Oversee workforce planning, rostering, attendance, deployments, leave, overtime and resource utilization to ensure optimal staffing and productivity
  • Identify staffing gaps, operational exceptions and service-delivery risks, taking accountability for appropriate corrective action and timely resolution
  • Oversee incident management, escalation, investigation, reporting and closure within required timeframes
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