Dispatch and Reception Coordinator

Main responsibilities:

• Pick, check and pack orders accurately, verifying products, quantities, delivery details and packaging.
• Book courier collections, prepare waybills and manifests and manage parcel handovers.
• Track deliveries, resolve queries and communicate with customers and couriers.
• Maintain dispatch records and provide a daily update of orders shipped and anything outstanding.
• Assist with stock counts and stock records, keeping the dispatch area organised.
• Answer incoming calls, take accurate messages, handle reception and email enquiries and assist walk-in customers.

The successful candidate will have the following skills:

• Relevant dispatch, order fulfilment or logistics administration experience, preferably in ecommerce.
• Excellent spoken English, with clear, confident and professional telephone communication.
• Good conversational Afrikaans, sufficient to assist customers and handle telephone enquiries. This is a requirement.
• Strong attention to detail and consistent accuracy, particularly when working with multiple orders and products.
• Good computer skills, including email, spreadsheets and learning order-management and courier systems.
• A helpful manner and the ability to deal professionally with customers.
• A practical, hands-on approach to packing, good organisation and the ability to meet collection deadlines and raise problems early.