Duty Manager

Job Mail · English: C1 · 5 days ago

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Salary

≈ $9.5k – $17k per year (Estimated)

Location

In office (South Africa)

Seniority

Middle · 3+ years exp

Employment

Full-Time

Confirmed on the employer's own hiring board on Nov 1, 2026. First seen by Alion on Oct 28, 2026. Job Mail scores C on the Alion truth index.

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Job Mail

Job Mail is a South African online job board offering a large selection of vacancies across the country and some positions abroad. Job seekers can search and apply for jobs online, upload a CV and receive job alerts, while employers and recruitment agencies can advertise positions to a broad national audience. The brand is one of the longer-established names in South African job advertising and is operated from South Africa.

jobmail.co.za · HQ: Pretoria, South Africa · Job Boards & Aggregators · Est. 1997

Key Responsibilities:

Oversee the guest experience throughout the hotel, ensuring consistent service excellence.
Resolve guest complaints promptly and implement appropriate recovery plans.
Welcome and engage with VIP and returning guests, ensuring personalised service.
Maintain a strong presence during breakfast and dinner service.
Conduct regular inspections of guest-facing areas to uphold cleanliness, maintenance and service standards.
Support Front Office and Concierge operations when required.
Monitor guest feedback, online reviews and satisfaction surveys to identify improvements.
Conduct quality audits and communicate training needs to management.
Promote room upgrades, hotel facilities, loyalty programmes and additional services.
Assist with risk management, lost property and special guest requests.

Requirements:

Must be a South African citizen residing in the Cape Town area.
Matric / Grade 12 qualification.
A diploma or degree in Hospitality Management will be advantageous.
At least 3 years’ management experience, preferably within a five-star hotel environment.
Fluent in English, with excellent written and verbal communication skills.
Proficiency in MS Office and Opera Cloud.
Strong guest relations, sales, decision-making and conflict resolution skills.
Excellent organisational abilities and the capacity to work under pressure.
Must be well presented, professional and flexible to meet operational requirements.

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