General Manager

About the Role

We are looking for a General Manager to take full accountability for the performance, profitability and long-term growth of a specialist technical business. You will provide strategic and operational leadership across all functions, turning strategy into results while delivering exceptional value to customers and stakeholders.

This is a true leadership role. You will build a high-performing organisation by developing capable leaders, driving operational excellence, and upholding the highest standards of quality, safety and compliance. You will foster a culture of accountability, collaboration and continuous improvement.

What You Will Do

Lead strategy and performance

• Drive execution of the business strategy through robust planning and implementation
• Track performance against strategic goals and take corrective action where needed
• Identify risks and opportunities to secure sustainable growth
• Champion innovation, operational excellence and continuous improvement

• Grow revenue and profitability
• Manage and monitor the annual operating budget
• Strengthen relationships with key customers, supporting business development, satisfaction and retention

• Oversee manufacturing, quality assurance and delivery of products and services
• Optimise efficiency, productivity and processes
• Ensure capacity, resourcing and planning support current and future growth
• Maintain high standards of product quality and customer service

• Provide clear direction and support to your team
• Build an accountable, engaged and collaborative culture
• Drive performance management, development and workforce planning

• Build strategic relationships with customers, suppliers and industry partners
• Represent the business at external engagements and industry forums
• Collaborate across internal functions and the wider Group

• Promote ethical leadership and sound corporate governance
• Ensure compliance with all applicable legislation and regulation
• Champion health, safety, quality and environmental responsibility

Qualifications and experience

• Bachelor’s degree in Business Management, Engineering, Science or a related field (a postgraduate qualification is advantageous)
• 5-8 years’ experience as a General Manager within manufacturing, mining, laboratory services or a related technical environment
• Experience in a company reporting into a Group structure is advantageous

• Strategic thinking and business and commercial acumen
• Financial management
• Leadership and people management
• Stakeholder relationship management
• Communication and influencing skills
• Decision making and problem solving
• Planning and execution
• Emotional intelligence and resilience