IT Technician

Responsibilities:

• Access / CCTV / IT Support and Technical Services:
  • Provide first-line and second-line technical support to end-users for hardware, software, and network-related issues.
  • Install, configure, and maintain computersystems, laptops, printers, and other IT peripherals.
  • Troubleshoot and resolve issues related to access control systems, including user access management and system functionality.
  • Maintain and support the CCTV infrastructure, including camera functionality, recording systems, and user access.
  • Assist with the setup and maintenance of network infrastructure components.
  • Log and track support requests, ensuring timely resolution and effective communication with users.
  • Document solutions and procedures for common IT issues.
• Technical Security Support:
  • Implement and maintain security measures to protect user information and network infrastructure.
  • Assist in the administration of user access controls and permissions.
  • Contribute to the implementation of data security policies and procedures.
  • Stay updated on the latest security threats and vulnerabilities.
• SHERQ Adherence:
  • Comply with all Safety, Health, Environment, Risk, and Quality (SHERQ) policies and procedures.
  • Identify and report any potential hazards or unsafe conditions.
  • Participate in SHERQ initiatives and training programs.
• Work Ethics:
  • Maintain a high level of professionalism and integrity in all interactions.
  • Demonstrate a strong work ethic, including punctuality, responsibility, and commitment.
  • Work effectively both independently and as part of a team.
  • Adhere to company policies and procedures.

• Grade 12
• COMPTIA A+ Information Technology certificate
• COMPTIA N+ Information Technology certificate
• Microsoft Certified Systems Engineer (MCSE) or Microsoft Certified IT Professional (MCITP) certificate
• Relevant tertiary qualification in Information Technology or a related field (advantageous).
• Minimum of three (3) years of operational network and technical support experience.
• Experience in supporting and maintaining access control systems and CCTV architecture is highly advantageous.
• Formal Training:
  • Sound understanding of MCSE Basic Server Module and Basic Active Directory Module concepts.
• Physical Requirements:
  • Ability to differentiate between all colours (essential for cable identification, etc.).
  • Ability to work at heights (for installing or maintaining equipment).
  • Ability to work in confined spaces and dusty environments (depending on operational requirements).
• Policies and Procedures:
  • Thorough understanding of IT policies and procedures.
  • Familiarity with procurement policies.
• Computer Literacy:
  • Basic user proficiency in MS Office Suite (Word, Excel, Outlook).
  • Proficiency in applicable discipline-specific software and hardware programs.
  • Advanced user knowledge of Windows XP Operating System (and ideally more recent Windows operating systems).
• Diagnostic Skills:
  • Strong analytical and problem-solving skills for diagnosing and resolving technical issues.
• Equipment Knowledge:
  • Advanced knowledge of CCTV and access control equipment installed at the mine.

Benefits:

• Competitive salary based on experience.

If you meet the above requirements we will contact you within 3 working days