Guest Relations Officer
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Salary
≈ $9k – $22k per year (Estimated)
Location
In office
Seniority
Junior · 1+ year exp
Employment
Full-Time
Overview
Company
Impact
Profile match
Job Mail is a South African online job board offering a large selection of vacancies across the country and some positions abroad. Job seekers can search and apply for jobs online, upload a CV and receive job alerts, while employers and recruitment agencies can advertise positions to a broad national audience. The brand is one of the longer-established names in South African job advertising and is operated from South Africa.
1. Minimum criteria required
- Hotel Management Diploma/Certificate or equivalent
- Minimum of 1-2 years working experience in Front of House or similar position at a 5-star lodge establishment
2. Key Performance Areas of this position include
- To work with an assistant or Lodge Manager to provide support in the daily operations of a lodge
- Housekeeping Checks done according to set Standards
- Supervising restaurant’s functioning before and during meal times and supporting the service staff, and making sure this is carried out to company standards
- Making sure Meal standards are adhered to before meals leave the kitchen
- Checking guests in and out, and taking care of guests requests during their stay
- Act on guest’s requests for additional services and supplies
- To liaise with senior lodge management to report anomalies, variances and new ideas for improvements
- Assist with Stock Counts and Weekly and Monthly Reports
3. Competencies required:
- English - Well Spoken and Presentable
- Customer Focused
- Computer literate on MS office (intermediate level excel)
- Knowledge of Lightspeed, Sage Evolution and Protel
- Good guest relations with knowledge of Hosting/Butler skills
- Driver’s Licence preferred
- Contributing to team success
- An eye for detail and good common sense
- Good knowledge of Food & Beverage Service, Housekeeping & Front Office
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