IT Manager

The IT manager is responsible for defining and executing the enterprise IT strategy that

underpins the company’s corporate, commercial, and operational functions. This role has full

accountability for:

• Enterprise applications
• IT infrastructure and cloud platforms
• Data governance
• Cyber security and IT service delivery

About the role:

• ServiceNow (ITSM, workflow automation, service management)
• Google Workspace (collaboration, email, identity)
• Microsoft Azure (infrastructure, compute, identity, security)
• Sage 300 (finance, procurement, reporting)

Job responsibilities:

IT strategy and governance:

• Define and execute a 3-5-year enterprise IT strategy
• Align IT Road map with corporate and commercial objectives
• Establish governance frameworks aligned to ISO, ITIL, and best practice standards
• Act as the custodian of enterprise architecture and standard

Enterprise applications and integration:

• Own the end-to-end life cycle of all enterprise applications
• Ensure tight integration between:
• ITSM / workflow platforms (ServiceNow)
• ERP systems (Sage 300)
• Collaboration and identity platforms (Google Workspace)
• Cloud data and application platforms (Azure)
• Drive automation and digitisation of business processes
• Ensure data consistency and integrity across systems

Cloud and infrastructure (Azure-Centric):

Architect and manage enterprise workloads on Azure:

• Virtual machines and application hosting
• Identity and access (Entra ID)
• Secure connectivity and services
• Ensure high availability, resilience, and disaster recovery capability
• Optimize cloud cost, performance, and scalability

IT operations and service delivery:

• Own enterprise IT service delivery across all business units
• Establish and maintain:
• SLAs / OLAs
• Incident, problem, and change management processes (via ServiceNow)
• Ensure consistent, reliable end-user experience
• Oversee collaboration tools, endpoints, and user support services

Cyber security and risk management:

• Define and enforce enterprise cyber security strategy:
• Identity and access management
• Endpoint and cloud security
• Data protection and governance
• Ensure compliance with:
• POPIA
• Internal security policies
• Industry best practices (ISO 27001 aligned)

Qualifications:

• Bachelor’s degree in computer sciences or related field

Required certificates:

• AZ-104 - Azure Administrator
• MS-102 - Microsoft 365 Administrator
• SC-300 - Identity and Access Administrator
• AZ-305 - Azure Solutions Architect
• MD-102 - Endpoint Administrator
• SC-100 - Cyber security Architect
• SC-200 - Security Operations Analyst