Technology Project Manager

The Technology Project Manager is responsible for the successful delivery of technology and digital transformation projects across the company’s and its associated brands. Working within the Technology & Innovation function, the role will lead projects from initiation through to implementation, ensuring that technology solutions are delivered on time, within budget, and in alignment with business objectives.

The role acts as the bridge between business stakeholders, technical teams, vendors, and operational departments, coordinating activities across software development, systems implementations, integrations, automation initiatives, reporting solutions, and store technology projects. The Technology Project Manager is accountable for planning, governance, stakeholder engagement, risk management, resource coordination, testing oversight, and implementation support to ensure projects achieve their intended

business outcomes.

This position plays a key role in supporting the company’s technology roadmap and digital transformation strategy by translating approved business requirements into successfully delivered solutions that improve operational efficiency, enhance customer experience, reduce manual processes, and drive business growth. The role supports the Technology & Projects Council process and works closely with Technology & Innovation, IT, Operations, Finance, HR, and external service providers to deliver strategic initiatives across the organisation

Role purpose:

The Technology Project Manager is responsible for planning, coordinating and delivering technology projects across the company and its associated brands. The role manages the end-to-end delivery of software development, systems implementation, process automation, digital transformation and operational technology initiatives, ensuring projects are delivered on time, within budget and aligned to business objectives. The Technology Project Manager serves as the primary link between business stakeholders, Technology & Innovation, IT Operations, vendors and project teams. The role is responsible for driving project governance, managing risks and dependencies, coordinating resources, facilitating stakeholder engagement and ensuring solutions are successfully adopted by the business.

Key responsibilities:

Project delivery:

• Lead multiple concurrent technology projects from initiation through to closure.
• Develop and maintain project plans, schedules, RAID logs, communication plans and status reports.
• Define project scope, objectives, deliverables and success criteria.
• Monitor project progress and proactively resolve issues that may affect delivery.
• Ensure projects follow approved PMO standards, methodologies and governance requirements.
• Facilitate project steering committees, workshops, stand-ups and stakeholder meetings.
• Track project budgets, timelines and resource allocations.

Technology & software projects:

• Manage software development and system implementation projects.
• Coordinate activities between developers, business analysts, testers, infrastructure teams and vendors.
• Support Agile, Waterfall or hybrid delivery approaches depending on project requirements.
• Ensure business requirements are translated into clear project deliverables.
• Coordinate testing activities including SIT, UAT and production readiness assessments.
• Facilitate solution deployment and transition into operational support.

Stakeholder management:

• Build strong relationships with department heads, project sponsors and subject matter experts.
• Manage stakeholder expectations regarding scope, timelines, risks and dependencies.
• Present project updates to management committees, sponsors and governance forums.
• Facilitate resolution of project conflicts and competing priorities.

Project Governance & PMO Support:

• Ensure compliance with project governance requirements and reporting standards.
• Support the Technology & Projects Council process from intake through delivery.
• Maintain project documentation, approvals and audit trails.
• Escalate risks, issues and change requests appropriately.
• Contribute to continuous improvement of PMO processes, templates and standards.

Vendor & third-party management:

• Coordinate external service providers, implementation partners and software vendors.
• Monitor delivery against agreed scope, milestones and contractual obligations.
• Support commercial discussions, statements of work and project-related procurement activities.
• Manage vendor performance and escalation where required.

Change management & adoption:

• Coordinate business readiness activities.
• Support communication, training and stakeholder engagement plans.
• Ensure operational teams are prepared for new systems and processes.
• Facilitate project handovers into business operations and support teams.

Reporting & analytics:

• Produce accurate project reports, dashboards and executive summaries.
• Maintain project data within Microsoft 365 and approved PMO systems.
• Track project benefits, milestones and delivery metrics.
• Provide visibility of resource utilisation, risks and delivery status.

Qualifications & experience:

Minimum qualifications:

• Diploma or Degree in Information Systems, Project Management, Business Management, Computer Science or related field.
• Formal project management training or certification desirable.

Minimum experience

• 5+ years project management experience.
• Experience delivering technology, software, systems or digital transformation projects.
• Experience working with cross-functional business and technical teams.
• Experience managing third-party vendors and implementation partners.
• Experience preparing executive-level reporting and presentations.

Highly advantageous:

• Experience within retail, QSR, hospitality or multi-site operations.
• Experience with Microsoft 365 technologies.
• Experience with software development or application implementation projects.
• Experience managing Agile projects and development teams.
• PMP, PRINCE2, Agile PM or Scrum qualifications.

Working knowledge of:

• Software Development Lifecycle (SDLC)
• Project Management methodologies
• Microsoft 365 ecosystem
• Power Platform
• SharePoint Online
• Microsoft Teams
• Power BI
• Business process automation
• Systems integrations and APIs
• User Acceptance Testing (UAT)
• Change management principles