IT Support Technician

Job Mail · Information Security · 2 days ago
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Salary
$14k – $18k per year
Location
In office (South Africa)
Seniority
Senior · 5+ years exp
Employment
Full-Time

Confirmed on the employer's own hiring board on Nov 1, 2026. First seen by Alion on Oct 29, 2026. Job Mail scores C on the Alion truth index.

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Job Mail

Job Mail is a South African online job board offering a large selection of vacancies across the country and some positions abroad. Job seekers can search and apply for jobs online, upload a CV and receive job alerts, while employers and recruitment agencies can advertise positions to a broad national audience. The brand is one of the longer-established names in South African job advertising and is operated from South Africa.
jobmail.co.za · HQ: Pretoria, South Africa · Job Boards & Aggregators · Est. 1997
Minimum Requirements:
  • Matric, with an IT qualification, diploma or degree preferred.
  • Minimum 5 years’ experience in IT support or systems administration.
  • Experience in a multi-user business environment.
  • Strong knowledge of Microsoft 365, Windows, Active Directory, Azure and network troubleshooting.
  • Working knowledge of TCP/IP, DNS, DHCP, cybersecurity, backups, remote support tools and cloud technologies.
  • Experience with ERP or business management systems advantageous.
  • Knowledge of accounting packages, preferably SAP, beneficial.
Key Responsibilities:
  • Provide first- and second-line IT support, troubleshooting hardware, software, network and connectivity issues.
  • Administer user accounts, access permissions, onboarding and offboarding.
  • Install, configure and maintain computers, laptops, printers, mobile devices, networking equipment, VoIP and CCTV systems.
  • Monitor and maintain LAN, WAN, Wi-Fi, VPN and internet connectivity.
  • Support and administer Microsoft 365, ERP, accounting, CRM, inventory and warehouse systems, and other business applications.
  • Maintain cybersecurity controls, antivirus, firewalls, access policies and POPIA compliance.
  • Manage data backups, disaster recovery procedures and recovery testing.
  • Maintain IT asset registers, software licences, system documentation and IT policies.
  • Liaise with external IT service providers, software vendors and hardware suppliers.
  • Assist with IT projects, system implementations, upgrades, cloud migrations and hardware rollouts.
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