Junior IT Technician

Red Ember Recruitment is recruiting for a Junior IT Technician for our client in Johannesburg.

Requirements

• Take responsibility for the smooth running of all staff desktops, phones , and other hardware for example laptops, teleconference facilities etc for all users to ensure efficiency and maximise productivity of internal staff for a 24-hour business.
• Installation/configuration of software including email, antivirus or any third-party applications requested by the customer
• Provide support for any IT related issue as direct by management
• Maintain/Upgrade/Troubleshoot all customer hardware including PC's and peripherals, network devices or other devices requested by Manager
• Liaise with external suppliers/vendors for the repair of equipment/software under warranty or maintenance contract
• Take ownership of incidents and professionally manage them through to resolution
• Ensure all incidents, issues and changes are recorded by users
• Manage incidents, problems and Provide hands on support for other IT teams members
• Undertake other tasks as assigned by management
• Provide support for all IT related projects (out of hours working, occasional nights and weekends)
• Provide weekly reports to management for all issues at assigned branches
• Request quotes with proper information on hardware/software
• Manage small projects under the supervision and with the assistance of IT manager
• Escalate to relevant team/senior if beyond ability or responsibility
• Team player
• Excellent communication skills, written and oral
• Ability to deal professionally with users, customers and suppliers
• Ability to communicate technical information to none technical users
• Report writing
• Documentation writing
• Self-motivate, committed and enthusiastic IT professional, must be able to work on own initiative and without constant supervision.
• Proven experience of working in a high-pressured corporate environment
• Understanding of ITIL

Qualifications

• CompTIA A+ - or equivalent knowledge/experience
• CompTIA N+ - or equivalent knowledge/experience
• MCSA - Office 365
• MCSA - Server Administration
• MCSE - Office 365
• Sophos XG Firewall Engineer

Technology Skills

• Desktop support 1 and 2nd line support
• Performs IMAC (Install, Move, Add and Change)
• Microsoft Windows OS 1st and 2nd line support
• Microsoft Office support
• Understanding of Microsoft Exchange/Servers
• 1st and 2nd line application support for all installed applications
• Microsoft Outlook configuration, troubleshooting, housekeeping and administration
• Network troubleshooting, IP, DHCP, DNS 1st and 2nd line
• Cabling and patching
• Android, iPhone user support
• Printer troubleshooting and management
• Projector and audio-visual maintenance and support