Medical Receptionist

Responsibilities

• Welcome and assist patients in a friendly, professional and compassionate manner.
• Register patients and ensure that all required information is accurately captured and maintained on file, including:
  • Patient details and contact information
  • Residential address
  • Medical aid details
  • Referring doctor information
  • Referral letters
  • Reason for consultation
  • Other relevant medical and administrative documentation
• Open and maintain patient files on Vericlaim medical software.
• Manage patient enquiries via telephone, email and WhatsApp promptly and professionally.
• Answer incoming calls, take messages and direct calls to the appropriate person.
• Manage the specialist's diary and schedule appointments according to instructions.
• Monitor and manage the patient waiting list and contact patients when appointments become available.
• Handle patient complaints and concerns with empathy, professionalism and discretion, escalating matters where necessary.
• Request and coordinate medical records, reports and imaging from external facilities.
• Liaise with referring doctors and their practices regarding referrals, documentation and patient information.
• Assist with patient billing, medical aid claims and the allocation of payments to patient accounts, or be willing to learn these processes.
• Order and maintain office and medical stationery and supplies.
• Coordinate equipment servicing and facility maintenance requests when required.
• Maintain strict confidentiality when handling patient information, medical records and sensitive documentation.
• Communicate effectively and work collaboratively with doctors and other practice staff.
• Assist with general administrative duties to support the efficient operation of the practice.
• Ensure a high standard of accuracy and professionalism is maintained at all times.

• Grade 12 / National Senior Certificate.
• Fluent in Afrikaans and English - read, write and speak.
• Previous reception or administrative experience.
• Strong computer literacy with good working knowledge of:
  • Microsoft Word
  • Microsoft Excel
  • Microsoft Outlook
• Excellent verbal and written communication skills.
• Ability to work independently and take initiative.
• Ability to work effectively under pressure and manage multiple tasks.
• High level of accuracy and attention to detail.
• Professional, reliable and well-presented.
• Compassionate and patient-focused approach.
• Must be comfortable working on-site; this is not a remote position.

To apply, please send your CV with your salary expectations to [email protected]

Please note that only shortlisted candidates will be contacted. Should you not receive feedback within 48 hours, please accept your application as unsuccessful.

Persona Staff (Pty) Ltd is POPIA (Protection of Personal Information Act, 2013) compliant, all personal information is protected according to legislation. By applying for any of our available vacancies, you give Persona Staff consent to process your Personal Information for Recruitment Purposes, according to the POPI ACT, 2013. If you have any concerns regarding your Personal Information and our compliance towards the legislation, you are welcome to request our POPI Act Policy.