Networking Platform and Observability Engineer (L2)

As a Networking Managed Services Engineer (L2), you'll take on a developing engineering role where your main goal is to ensure our clients' IT infrastructure and systems remain operational.

Requirements:

• Adhere to IT security measures.

• Working knowledge of Ansible and Python is essential.

• Proven working knowledge of utilizing monitoring tooling to troubleshoot and recognise event/incident patterns.

• Understanding of Cisco and Aruba switching technologies.

• Understanding of enterprise wi-fi technologies (at least one of the following is essential - Cisco, Aruba, Meraki).

• Understand firewalls and other network tools.

• Provide monitoring and related system documentation and diagrams.

• Implement or participate in change management procedures for monitoring system architecture changes.

• Document network areas to develop network monitoring system diagrams.

• Ensure monitoring systems are secure and operational.

• Understanding of SD-WAN technologies, Fortigate, Cisco, Meraki.

• Identify and investigate risk and vulnerability issues relating to monitoring platforms deployed.

• Assist in developing and maintaining standards and procedures (such as naming conventions).

• Participate in security investigations and audits.

• Review client network policies and recommend monitoring platform changes to match requirements.

• Proven experience with deploying network monitoring systems.

• Basic understanding of security principles and design.

• Excellent customer service skills.

• Ability to work independently with minimal supervision.

• Familiarity with Linux environment and shell scripting.

• Prepare monthly work status reports and update technology-specific documents.

• Assist in designing and implementing network monitoring infrastructure.

• Basic Cisco device management skills.

• Understanding of installing, configuring, and troubleshooting networking equipment methodology.

• Understanding of Layer-2 switching, VLANs, and access lists.

• Basic understanding of routing protocols: OSPF, EIGRP (advantageous).

• Understanding of OSI Model, TCP/IP protocol suite.

• Understanding of IP addressing and subnetting, routing concepts.

• Understanding of switch configuration and VLAN setup.

• Understanding of the implementation of SNMP on devices for network management.

• Perform troubleshooting between sites and on- net.

• Understanding of enterprise-level network design and implementations.

Advantageous Skills:

• Understanding of CISO and Fortinet SDWAN.

• Knowledge of incident management systems.

• Experience within Managed Services environments and teams.

• Familiarity with ticketing tools (Service Now, 4Me/Xurrent).

Qualifications:

• Diploma, degree, or relevant qualification in IT/Computing (or equivalent work experience).

• NETSCOUT Enterprise nGeniusONE Core - or Similar is a requirement

• Proven working knowledge of enterprise monitoring tools (NetScout, LogicMonitor, Prometheus, Grafana) - Essential

• Proven experience in producing monthly networking status and statistics reporting - Essential

• Proven experience in utilizing network monitoring tools for governance, asset tracking and management - Essential

• CCNA Enterprise - Essential

• CCNP Enterprise - Advantageous.

• Cisco DevNet Associate - Essential

• FortiNet NSE4 or Implementing Cisco SD-WAN Solutions (ENSDWI) - Advantageous

• ITILv4 or relevant ITIL certification (Foundation Level)

• Certified Wireless Network Professional (CWNP) - Advantageous

• Certified Wireless Network Expert (CWNE), CWNA or CWNP - Advantageous