Operations Manager

• Diploma or Degree in Hospitality Management, Tourism, or related field.
• Minimum 5 years’ experience in luxury hospitality operations.
• Previous experience as a Lodge Operations Manager, Assistant General Manager, Lodge Manager, or similar senior operational role.
• Experience working within a luxury lodge, safari lodge, or remote hospitality environment preferred.
• Strong understanding of all lodge departments and operational procedures.

• Hospitality Management qualification advantageous.
• Food Safety/HACCP certification advantageous.
• First Aid certification advantageous.
• Driver’s licence required.

• Strong knowledge of lodge and hotel operations.
• Experience managing Front Office, Housekeeping, Food & Beverage, and Guest Relations departments.
• Knowledge of Opera PMS or other hotel management systems advantageous.
• Understanding of budgeting, cost control, and financial reporting.
• Proficiency in Microsoft Office.
• Knowledge of luxury service standards and guest experience management.

• Strong leadership and people management skills.
• Excellent communication and interpersonal abilities.
• Exceptional guest service orientation.
• Strong organisational and planning skills.
• Ability to work under pressure in a remote environment.
• Excellent problem-solving and decision-making abilities.
• Financial awareness and commercial understanding.
• Ability to manage multiple departments simultaneously.

• Passion for luxury hospitality and guest experiences.
• Professional and well-presented.
• Hands-on management approach.
• Strong work ethic and integrity.
• Adaptable and flexible.
• Positive attitude and team-focused.
• Calm and confident under pressure.

Key Performance Indicators (KPIs)

• Guest satisfaction scores and reviews.
• Operational efficiency across all departments.
• Achievement of service standards.
• Staff performance and retention.
• Cost control and budget adherence.
• Successful completion of audits and inspections.
• Effective handling of guest feedback and complaints.
• Maintenance of luxury hospitality standards.
• Team development and training progress.

Working Conditions

• Based at a luxury lodge or safari destination.
• May require live-in accommodation depending on lodge location.
• Flexible working hours, including weekends, public holidays, and evenings.
• Requires hands-on involvement in daily lodge operations.
• May involve working in remote locations with limited access to urban facilities.