Operations Manager

Finance and Business Management:

• Financial Control (Budgeting, Sales Forecasting, Project / SLA Profitability, Expense & Debtors Control).
• Manage the operational budget, with high focus on cost management.
• Authorize expenditure within authority levels.
• Assist with operational budget inputs (resources, material handling equipment, labour, consumables, etc.).
• Participate in the Monthly billing and sign off on invoicing.
• Management of claims.
• Human Resources Management (e.g. Appointments, EE, Discipline, Training, Career Planning).
• Management Reporting.
• Implement / Review / Renew SLA agreements and maintain or improve profitability.

• Manage Technical Queries which cannot be resolved by team members.
• Verify / Amend / Update and Approve the necessary SOP’s to ensure effective Warehouse, Project and Client Management.
• Continually improve and/or enhance technical service offerings.
• Health and Safety Management, Client Compliance and overall Compliance by staff.

• Communicate and meet with clients as and when required.
• Managing adherence to client and service providers SLA's.
• Oversee operational Service Delivery / Client Satisfaction.
• Check / Approve Costings and assist with quote preparation in terms of scope of works.
• Investigate client complaints and prepare reports accordingly.
• Prepare and manage business development plans. Expand Client base and market footprint.

Human Resources:

• Conduct performance appraisals for all immediate sub-ordinates.
• Managing absenteeism, overtime and access control.
• Ensure that Company IR process is adhered to at all times. In addition, initiate and chair disciplinary enquiries as and when required.
• Identify and address training needs through the workplace skills plan received from the training department.
• Ensure updates are placed on notice boards.
• Motivate staff and coordinate all staff functions.
• Review employee potential and growth plan - follow-up on the plans. Encourage employee development.
• Identify and assist with retaining high-flyers.

• Maintain operational legal compliance.
• Conduct a daily management walk-about of the facility to ensure compliance.
• Convene daily operations discussions with departmental heads.
• On a daily, weekly and monthly basis review stock take/cycle count reports and sign-off and report on discrepancies.
• Conduct regular meetings with key suppliers in order to maintain good relationships.
• Implement and maintain SLA's with key suppliers and measure compliance to SLA's on monthly basis.
• Chair monthly safety meetings as and when required.
• Ensure that all departments are operating at optimal levels and that customer SLA's are being adhered to.
• Ensure that the operation adheres to licencing and permit requirements (Forklift licenses, Fire Marshall, etc.).
• Manage and co-ordinate response to incidents on site as and when required (spills, injuries, etc.).
• Manage and co-ordinate emergency drills.
• Ensure all incidents are reported immediately, chair incident investigations and assist with compiling the incident reports

• Attend monthly management meetings and present operational performance stats.
• Compile daily, weekly & monthly management reports.
• Adhere to corporate governance.
• Assist with achieving facility objectives, targets and operational plans.
• Provide in-put into business continuity plan.
• Prepare for internal and external audits (ISO, SHERQ, DEL, Customers).
• Identify and manage continuous improvement projects.
• Participate in the review of business and SHE risk assessments with action plans.

Minimum requirements:

• Grade 12 / Matric.
• A degree in Business, Operations Management, or related field.
• Proven work experience as an Operations Manager, or similar role.
• Minimum three years’ Chemical Industry related experience will be advantageous.
• Knowledge of organisational effectiveness and operations management.
• Experience with budgeting and forecasting.
• Familiarity with business and financial principles.
• Experience in Inventory Management.
• Experience in Staff Management.
• Excellent communication skills.
• Leadership ability.
• Understanding of Syspro and Pastel Accounting programmes will be advantageous.
• Valid, unendorsed Driver’s License (Code 08).

• Management Experience (Operations / Staff / General / Divisional)
• MS Office (E-Mail, Word, Excel, PowerPoint)
• Sales, Warehouse and Financial Acumen
• Customer Relationship Management
• Presentation / Negotiation and Sales Skills
• Project Costing and Management
• Root Cause Analysis & Report Writing