Regional Manager

This is a hands-on leadership position requiring strong commercial acumen, proven people management capabilities and extensive freight forwarding and logistics industry experience.

Duties:

• Provide strategic and operational leadership across the region, overseeing airfreight, seafreight, contract logistics, sales and customer service functions.
• Develop and implement regional business strategies and plans aligned with organisational objectives.
• Optimise regional resources, workflows and operational processes to improve efficiency and service delivery.
• Lead, motivate and develop regional teams, fostering a high-performance culture and ensuring effective collaboration across divisions.
• Manage regional budgets and financial performance, including cost control, financial reporting, profitability and achievement of business targets.
• Drive business development and sales initiatives to expand the regional client base, strengthen existing relationships and identify new revenue opportunities.
• Oversee customer relationship management and client servicing to maintain high levels of customer satisfaction, service quality and client retention.
• Provide oversight of Contract Logistics and warehouse operations, ensuring operational efficiency and compliance with relevant standards.
• Monitor regional performance against agreed targets and key performance indicators, preparing reports and implementing corrective measures where required.
• Ensure compliance with applicable legislation, industry regulations, internal policies and operational requirements.
• Maintain adherence to the organisation’s Quality Management System and ensure consistent quality standards across regional operations.
• Identify business opportunities, operational risks and areas for continuous improvement, implementing effective solutions to support sustainable growth.

Requirements:

• Matric.
• Minimum 10 years’ experience in the freight forwarding, logistics or supply chain industry, with exposure to airfreight, seafreight, contract logistics and/or sales and customer service within a similar management role.
• At least 5 years’ experience in a senior management or regional management capacity.
• A FIATA Diploma or a three-year qualification in freight forwarding, supply chain management, logistics or sales and marketing at NQF Level 7 or equivalent (Highly advantageous).