Sales Assistant

Job Specification: Sales Assistant - Clothing Retail Store

Job Title

Sales Assistant

Department

Retail Operations

Reports To

Store Manager / Admin Controller

Job Purpose

The Sales Assistant is responsible for delivering exceptional customer service, driving sales through effective product knowledge and customer engagement, maintaining high merchandising standards, and supporting the day-to-day operations of the store to ensure an outstanding shopping experience.

Key Responsibilities

Sales and Customer Service

• Greet and welcome customers in a friendly, professional, and approachable manner.
• Assist customers in identifying products that meet their needs.
• Provide accurate product information, including features, sizing, pricing, promotions, and care instructions.
• Actively promote sales by recommending complementary products and upselling where appropriate.
• Achieve individual and store sales targets.
• Resolve customer queries and escalate concerns to management when necessary.

Merchandising

• Ensure merchandise is displayed according to company visual merchandising standards.
• Replenish stock on the sales floor as required.
• Maintain a clean, organised, and attractive shopping environment.
• Ensure products are correctly priced and ticketed.
• Assist with promotional displays and seasonal merchandising changes.

Stock Management

• Receive, unpack, and prepare stock for the sales floor.
• Conduct regular stock replenishment.
• Assist with stock counts and inventory control.
• Report damaged or missing stock to management.
• Maintain an organised stockroom.

Point of Sale Support

• Process customer transactions accurately using the point-of-sale (POS) system when required.
• Handle cash and card payments in accordance with company procedures.
• Assist with exchanges and returns following company policy.

Housekeeping and Store Standards

• Maintain cleanliness throughout the store, fitting rooms, and stockroom.
• Ensure fitting rooms remain tidy and merchandise is returned promptly to the sales floor.
• Follow all health, safety, and security procedures.

Teamwork

• Work collaboratively with colleagues to achieve store goals.
• Participate in staff meetings and training sessions.
• Support team members during busy trading periods.
• Contribute to a positive and productive work environment.

Minimum Requirements

• Grade 12 (Matric) or equivalent qualification.
• Previous retail sales experience is advantageous.
• Experience in clothing or fashion retail is preferred.
• Ability to work flexible retail hours, including weekends and public holidays.

Knowledge and Skills

• Strong sales and customer service skills.
• Excellent verbal communication and interpersonal skills.
• Good product presentation and merchandising skills.
• Basic numeracy and cash-handling ability.
• Familiarity with POS systems is advantageous.
• Ability to work in a target-driven retail environment.
• Good organisational and time management skills.
• Attention to detail.

Competencies

• Customer Focus
• Sales Orientation
• Communication Skills
• Teamwork and Collaboration
• Problem Solving
• Initiative
• Accountability
• Adaptability
• Professionalism
• Results Orientation

Personal Attributes

• Friendly and approachable.
• Enthusiastic and energetic.
• Honest and reliable.
• Well-presented and professional.
• Self-motivated.
• Positive attitude.
• Flexible and willing to learn.
• Passion for customer service and retail.

Key Performance Indicators (KPIs)

• Achievement of individual sales targets.
• Customer satisfaction and service quality.
• Conversion of customer enquiries into sales.
• Average transaction value and add-on sales.
• Merchandise presentation standards.
• Stock replenishment accuracy.
• Attendance, punctuality, and reliability.
• Compliance with company policies and procedures.

Working Conditions

• Standing and walking for extended periods.
• Lifting and moving merchandise when required.
• Working in a fast-paced retail environment.
• Flexible shifts, including weekends, evenings, and public holidays.
• Frequent interaction with customers and team members.