Scheduler

Scheduler

Location: Irene, Centurion, Gauteng

Employment Type: Permanent

Remuneration: R18,000 - R21,000 Total Cost to Company (TCTC) per month

About the Opportunity

Our client, an established business operating in the vehicle telematics and technology solutions industry, is seeking a reliable, organised and customer-focused Scheduler to join their team based in Irene, Centurion.

This position is ideally suited to an individual with administrative and scheduling experience who enjoys coordinating activities, communicating with customers and technicians, and ensuring that tasks are completed accurately and efficiently.

The successful candidate will be responsible for coordinating installation and repair appointments, maintaining accurate job records, monitoring customer requests and ensuring that scheduled work is followed through to successful completion.

Key Responsibilities

• Scheduling and Coordination

  • Schedule installation and repair appointments with customers based on requests received from customers, sales teams, technical support and other internal staff.

  • Coordinate installation and repair schedules with technicians, ensuring that appointments are arranged and communicated effectively.

  • Liaise with the procurement team to confirm stock availability and installation or repair requirements.

  • Coordinate and monitor technicians' boot stock requirements on an ongoing basis.

• Job Management and Administration

  • Maintain and update the eWorks system on an ongoing basis.

  • Create jobs with detailed instructions and requirements, including needs analysis where necessary.

  • Allocate and assign technicians to scheduled jobs.

  • Send appointment confirmation emails to customers and follow-up communication upon job completion.

  • Monitor and verify the status of all jobs following scheduled appointments.

  • Reschedule declined or abandoned jobs by creating new job records.

  • Take ownership of all job cards and tickets created, ensuring that records are accurate, updated and properly maintained.

  • Review and attend to outstanding job cards, emails, Telegram communications and tickets daily.

• Customer Communication and Follow-Up

  • Monitor customer WhatsApp groups, Telegram communications and emails for incoming requests and outstanding matters.

  • Ensure that the necessary tickets or jobs are created for customer requests.

  • Provide customers with timely feedback regarding scheduled arrangements, job progress and outstanding matters.

  • Monitor requests and escalated tickets through to successful resolution and closure.

  • Follow up on outstanding matters to ensure customer satisfaction.

• Reporting and Performance

  • Identify and report inconsistencies, recurring issues and operational challenges to management via email.

  • Ensure that all work is performed in accordance with applicable Service Level Agreements (SLAs) and Key Performance Areas (KPAs).

  • Maintain a high standard of accuracy, accountability and customer service.

  • Participate in ongoing performance monitoring and formal quarterly performance reviews.

  • Perform additional duties within the scope of the position as reasonably required.

Minimum Requirements

• Matric (Grade 12).

• Preferably 2-5 years' experience in an administrative and/or scheduling environment.

• Basic computer literacy and the ability to work with computer-based administrative systems.

• A valid South African driver's licence.

• Own reliable transport.

• Preferably residing in Pretoria, Centurion or surrounding areas, with reliable access to the Irene workplace.

• Strong Afrikaans communication skills would be highly advantageous.

• Good communication skills and the ability to interact professionally with customers, technicians and internal teams.

Advantageous Experience

• Previous experience in scheduling, coordinating technicians or managing installation and repair appointments.

• Exposure to the vehicle telematics, tracking, technology or related industries.

• Familiarity with electronic job management, ticketing or scheduling systems.

• Industry-specific experience is advantageous but not essential, as the successful candidate will receive training on the company's systems and operational requirements.

Key Skills and Personal Attributes

The ideal candidate should demonstrate:

• Excellent organisation and time management: Ability to manage multiple appointments, requests and administrative responsibilities efficiently.

• Attention to detail: Maintaining accurate records, following procedures and ensuring that no outstanding tasks are overlooked.

• Strong communication skills: Communicating clearly and professionally with customers, technicians and colleagues.

• Problem-solving ability: Applying practical judgement and common sense to resolve scheduling conflicts and operational challenges.

• Ability to work under pressure: Remaining focused, organised and effective in a busy operational environment.

• Teamwork: Working collaboratively with colleagues across different departments.

• Accountability and ownership: Taking responsibility for assigned tasks and following through until completion.

• Customer-service orientation: Demonstrating a proactive approach to customer queries, communication and satisfaction.

Remuneration

R18,000 - R21,000 Total Cost to Company per month, depending on relevant experience and suitability.