Senior ICT Technical Trainer (Microsoft Copilot & Executive Enablement)

2.1 Executive & VIP Enablement

• Conduct targeted 1-on-1 coaching and small-group sessions tailored specifically for executive and VIP cohorts.
• Customize training modules and demonstrations to align with individual leadership roles, business domains, and strategic priorities.
• Provide clear guidance on leveraging AI for executive productivity, strategic planning, high-level meeting preparation, and knowledge discovery.

• Facilitate hands-on training in advanced prompt engineering techniques, structural patterns, and best practices.
• Educate users on structuring context-aware, multi-step prompts to produce precise, high-value business outputs.
• Demonstrate enterprise-wide application of Copilot across Microsoft 365 to streamline decision-making, executive reporting, and content creation.

• Guide users through the end-to-end lifecycle of building, testing, publishing, and maintaining custom Copilot agents (via Copilot Studio / M365 agent builders).
• Explain foundational agent design principles, dynamic data grounding, Model Context Protocol (MCP), and enterprise governance considerations.
• Showcase practical business scenarios for automating complex, repetitive processes and connecting agents securely to internal knowledge bases.

• Demonstrate natural-language data manipulation, advanced modeling, dynamic formulas, pivot tables, and complex calculations using Copilot in Excel.
• Coach users on executing trend analysis, forecasting, anomaly detection, dynamic scenario planning, and quantitative business modeling.
• Show automated report creation and executive dashboard generation to accelerate financial and operational analytics workflows.

• Outlook: Perform complex thread summarization, priority drafting, action extraction, and decision tracking.
• Teams: Demonstrate pre-meeting preparation, automated real-time recap generation, intelligent action item assignment, and decision logging.
• Word & PowerPoint: Lead sessions on document transformation, executive summarization, dynamic presentation creation, and visual storytelling.
• Cross-Application Workflows: Train users to run integrated workflows that synthesize data across multiple Microsoft 365 services seamlessly.

• Provide deep-dive demonstrations of Microsoft Work IQ, explaining how the platform unifies organizational signals across data, memory, and inference layers.
• Illustrate how Work IQ identifies organizational collaboration trends, communication patterns, meeting effectiveness, and focus time distribution.
• Train leaders to utilize Work IQ contextual reasoning and persistent memory to optimize employee experience, decision velocity, and workflow efficiency.

• Qualifications & Requirements

• Tertiary Qualification: Relevant IT, Computer Science, or Information Systems Tertiary Degree / Diploma (preferred).
• Microsoft Certifications: Microsoft Certified Trainer (MCT) or equivalent Train-the-Trainer qualification (strongly preferred). Relevant Microsoft 365 or Power Platform certifications (e.g., M365 Certified, Power Platform Developer/App Maker, or Copilot specialty certifications).
• Assessor Status: Registered Assessor with MICT SETA (advantageous).
• Experience: Minimum 5+ years of experience in technical ICT training, enterprise solution coaching, or IT consultation, with proven experience delivering to executive/C-suite audiences.
• Mobility & Transport: Valid Driver’s License and reliable own vehicle (prerequisite for onsite client delivery across Gauteng).Behavioral & Personal Attributes

• Executive Presence: Outstanding verbal and written communication skills with the ability to articulate complex technical concepts clearly to executive leadership.
• Solution-Oriented & Adaptive: Highly adaptable to evolving technology landscapes; capable of troubleshooting and customizing scenarios on the fly.
• Ownership & Autonomy: Strong ability to work independently, manage session scheduling, and take complete ownership of user learning outcomes.
• Energetic & Engaging: High energy levels with a genuine passion for emerging enterprise AI technologies and adult learning methodologies.