Senior NetSuite Systems Support Specialist

Yes, it involves finance systems. Yes, you'll work with finance teams.

But if you're here to do reconciliations and journal entries... this isn't your moment.

This is a hands-on, problem-solving, user-supporting, system-fixing IT role.

Think less "spreadsheet jockey" and more "NetSuite superhero".

Company and Job Description:

• A globally connected business that keeps things moving across multiple regions (yes, your work will have real impact)
• Let's say it louder for the people at the back: THIS IS NOT A FINANCE ROLE
• It's an IT support role focused on NetSuite and finance systems (you fix the system, not the spreadsheets)
• You'll be the person people turn to when NetSuite goes rogue
• A mix of support, training, improvements, and projects -so yes, you'll stay busy
• You'll help make systems easier, faster, and less frustrating for users
• Work across a global environment, where no two days look the same
• Perfect for someone who enjoys solving problems and preventing them from happening again

Key Responsibilities:

• Be the hero who provides expert-level support when users hit a wall
• Keep on top of support tickets, because chaos is not the vibe (hello SLAs)
• Deliver a great user experience, even when things go wrong
• Help manage user access and system security (you hold the keys)
• Spot repeat issues and think: "right, let's fix this properly"
• Get involved in system improvements, upgrades, and new solutions
• Play a part in projects - testing, tweaking, and making sure things actually work
• Create documentation that people might actually read (a rare and valuable skill)
• Help build and deliver training content so users stop clicking the wrong buttons
• Constantly look for ways to make the system and everyone's life better

Job Experience and Skills Required:

• You've got 3 - 5 years' of NetSuite support experience under your belt (you've seen things... you've fixed things)
• Solid background in finance systems support -bonus points if you've worked with ticketing systems without losing your mind
• You understand finance processes, but your real talent is making the system behave-not doing the finance itself
• Comfortable learning new systems and figuring things out when there's no manual (because let's be honest... there often isn't)
• Strong communicator who can translate tech speak into actual human language
• You can juggle tasks, priorities, and the occasional "urgent" request that isn't really urgent
• A self-starter who takes initiative and doesn't wait around for someone else to fix it
• Thrive in a global environment -time zones, remote teams, all part of the fun
• Experience in support + training is a big plus (you've helped users before they break something... or after)
• Adaptable, proactive, and armed with a "let's just get it done" attitude

Join now!

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