Senior Network Engineer

Network Operations

• Manage senior network support, including escalations and complex troubleshooting
• Ensure network reliability across diverse environments

VoIP & Telephony

• Monitor VoIP systems (physical & virtual) using dashboards and alerts
• Conduct call quality investigations and performance optimisation
• Support provisioning, automation, and system maintenance
• Contribute to R&D initiatives (e.g., codec optimisation, system enhancements)
• Manage VPN technologies (e.g., WireGuard)

Problem Management & Escalations

• Lead investigations into recurring issues and trends
• Support escalation overflow and high-priority incidents
• Step in to oversee Tier 1 operations when required

Projects & Leadership

• Act as a key technical resource on large-scale projects
• Mentor and guide junior engineers
• Contribute to automation and infrastructure innovation initiatives

Security & Networking

• Configure and manage next-gen firewalls and network security solutions
• Support large on-premises client environments (enterprise scale)

Ticket Management

• Own and drive ticket resolution with a strong focus on SLAs and quality

Technical Knowledge

• Strong experience in VoIP systems and troubleshooting
• Solid understanding of networking principles and infrastructure
• Experience with firewalls, VPNs, and network security
• Ability to handle escalations and complex technical investigations
• A proactive mindset with an interest in automation and optimisation
• Strong communication skills and ability to support/mentor junior team members
• Experience with Linux servers and Docker environments is a nice-to-have