Service Manager and Guide Couple

Role 1 | F&B MANAGER

Core Criteria:

• Strong, proven experience in food and beverage management within a lodge or high-end hospitality setting
• Solid understanding of stock control, ordering, and cost management
• Strong leadership and staff management ability
• Excellent guest interaction and service standards
• Well organised, detail oriented, and able to manage pressure during service
• Flexible and adaptable within a small-team, remote environment

• Oversee all food and beverage service across the lodge
• Manage stock control, ordering, and requisitions
• Lead, train, and manage F&B staff to maintain service standards
• Coordinate closely with the kitchen and reception teams
• Maintain high standards of guest service throughout all meal periods
• Handle guest queries and requests relating to dining and beverage service
• Ensure smooth day-to-day F&B operational flow

Role 2 | GUIDE

Core Criteria:

• Minimum 3-4 years guiding experience in a safari or reserve environment
• Trails highly beneficial
• Relevant guiding qualification and required registrations
• Valid firearm competency (advantageous or required, depending on reserve protocol)
• Excellent guest engagement and storytelling ability
• Comfortable conducting both vehicle-based game drives and walking safaris

• Conduct game drives and, where applicable, guided walks for lodge guests
• Deliver an engaging, informative, and safe guest experience in the field
• Maintain vehicle and equipment in good working order
• Build strong knowledge of the reserve, its wildlife, and its ecology
• Uphold safety protocols at all times while guiding
• Assist with general guest interaction beyond scheduled activities where needed