Training Manager (QSR)
The Training Manager will be responsible for overseeing the Regional Training of allocated stores. The role involves managing a team of highly skilled trainers and ensuring that the Standard Operating Procedures maintained. You will be responsible for:
Conduct training sessions on preparation of foods as per our Standard Operating Procedures
Ability to manage a team of 20 trainees
Support, mentor, and upskill trainees and new employees
Promote efficiency and improve skills of employees
Keep attendance and training records and registers
Monitor employee performance and response to training
Conduct performance evaluations and identify areas of improvement
Provide daily updates on training areas done daily in-stores
Work within a team and drive the restaurant/take-away forward
Take charge of New Store openings - supporting the teams through constant mentoring and coaching
Assist the Training Department with Adhoc Training tasks and projects
Doing presentations to the target audience for all Training Modules and SOP’s
Sign off Manager Trainees throughout the region
Must be able to work Monday to Saturday’s 8am to 5pm, Peak days 12pm to 8pm and stay out at outlying stores for 10 days or more if there’s new store openings or giving urgent store training support. These times may change based on the needs of the business
Track daily reports posted on WhatsApp groups from Manager & Skill Trainers. Raise concerns as they arise
Take charge of GP & GRV training/ trouble shooting for new & existing stores
Training team roster must be posted on the training platform by latest 12pm every Saturday
Full accountability of the training team within the TM group
Coordinate for new stores staff quantities, training stores, weekly training updates and complete sign offs one week before store opening. POE must be filed
EXPERIENCE REQUIRED:
Minimum tertiary qualification is Matric
Fast-Food Operations Management and Training experience is mandatory. Minimum 5 to 10 years related experience required
Good verbal and written communication skills
Organisational and time management skills
Attention to detail
Be prepared to go the extra mile
Must be computer literate and must be able to write professional reports from time to time
Must have own reliable vehicle & mobile phone
Must have a valid driver's license
Good GP/ COS/ GRV knowledge
TECHNICAL EXPERIENCE REQUIRED:
Experienced to design, develop, implement, maintain, support or operate a particular technology or related application, product or service
GAAP / MICROS knowledge
KEY PERFORMANCE AREAS:
Performance Appraisals + Talent Audit + CDP conducted for all staff
Reports submitted timeously
Ability to Attract and Retain Talent
Talent pipeline in place for each position
Ability to upskill
Maintaining all employee Task Lists
Maintaining and managing all employee KPI's and Results
SOP file up to date for the department, including sign off files