Warehouse Manager

1. Purpose of This Role:

This position exists to take full responsibility for all warehousing and logistical functions at the Exim CPT Branch. This includes, but is not limited to, the management and optimisation of warehousing operations, receiving, dispatching, stock control, systems, site maintenance, reporting, and staff management. The role ensures compliance and consistently delivers excellent customer satisfaction.

2. Desired Outcomes:

• Clear, visible and measurable success indicators for the role.
• Year-to-date (YTD) On Time In Full (OTIF) > 98%
• YTD Stock Write-offs or Losses < 0.10% of stockholding
• Stock Counting Accuracy of 97%
• Governance Audit results (FSSC) - No major non-conformances that could risk accreditation
• Zero missing invoices - ensure all Proof of Delivery (POD) documents correspond with signed invoices
• Inter-branch distribution at 100% - no outstanding orders from previous months due to logistical issues
• Zero lost time injuries
• Fleet availability maintained at 98%
• 100% training completion for warehouse staff
• Customer complaints fewer than 8 incidents
• 100% adherence to site and fleet maintenance schedules
• People retention rate of 90%
• Fuel standards for key fleet vehicles aligned with industry benchmarks (measured against Fleetwatch)
• Improved driver behaviour via Ctrack compared to the previous year (Safety Dashboard, etc.)

3. Skills, Traits and Competencies:

• Proven experience within distribution, warehousing, and logistics sectors
• Track record of successful logistics and distribution management
• Demonstrable leadership and staff management capabilities
• Excellent analytical and problem-solving skills
• Ability to manage multiple projects independently
• Strong interpersonal skills to maintain positive relationships with all stakeholders
• Effective leadership qualities
• Proficient computer literacy
• Experience with any ERP system advantageous
• Knowledge of food safety and health and safety compliance
• Experience in managing people, including recruitment, development, motivation, and disciplinary procedures

4. Key Responsibilities:

Team Leadership and Management

• Lead and manage the team to achieve performance targets aligned with the company’s vision, mission, values, and strategic goals.
• Communicate and ensure understanding and endorsement of company objectives by all employees.
• Develop individual and team goals collaboratively, considering past performance and aligning with business objectives.
• Encourage active participation and positive contributions in team meetings.
• Foster respectful relationships within the team and manage conflict by considering all viewpoints to reach amicable solutions.
• Apply disciplinary and grievance procedures fairly and consistently when necessary.

Compliance and Safety

• Ensure full compliance with food safety systems, health and safety regulations, ETQM, and company policies.
• Maintain high safety and housekeeping standards across the site.
• Issue, monitor, and maintain Personal Protective Equipment (PPE) in accordance with legislation and company procedures.
• Conduct thorough accident and incident investigations, reporting findings and implementing corrective actions to prevent recurrence.

Fleet and Equipment Management

• Manage all company vehicles, forklifts, equipment, and machinery.
• Be accountable for fleet maintenance schedules and ensure vehicles are maintained at optimal condition and cost efficiency.
• Conduct regular fleet inspections to ensure compliance with the Road Traffic Act, company standards, and delivery commitments.

Stock and Procurement Management

• Plan and execute purchasing activities to maintain optimum stock levels at all times.
• Ensure compliance with the Procurement to Payment (PTP) policy.
• Demonstrate cost-conscious approaches in all purchasing and operational decisions.
• Continuously seek financial optimisation opportunities to reduce spend where possible.
• Identify and implement productivity improvements by eliminating non-value-adding tasks.

Operational Excellence

• Ensure adherence to customer delivery governance standards, including signed invoices and accurate credit reconciliations.
• Manage daily picking to meet productivity targets and despatch orders in accordance with backorders.
• Promptly resolve, report, and document any errors or issues concerning picking, systems, staff, dispatching, or credits.
• Maintain the site, warehouse, work areas, vehicles, and equipment in a clean, orderly, and presentable condition at all times.
• Ensure all stock received is properly logged, Goods Received Vouched (GRV’ed), and stored within 48 hours of arrival.
• Manage stock on a First In, First Out (FIFO) basis to maintain product quality and compliance.
• Assist with company projects as required.
• Oversee all processes, staff, deliveries, and logistics to maximise productivity.
• Ensure accurate and regular stock takes and cycle counts are conducted.
• Plan delivery routes effectively, ensuring trip sheets are completed and accounted for.
• Communicate as necessary with internal and external customers regarding any relevant business matters.

Third-Party and Maintenance Management

• Manage third-party contractors’ performance in line with company policy and agreed Service Level Agreements (SLAs).
• Oversee all processes and resources related to the Maintenance Department.