Account Manager (Overlay product)

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Account Manager (Overlay product) based in the United States.

This experienced Account Manager role supports retirement plan clients across Enhanced, Comprehensive, and Institutional 3(16) services.

You will manage a significant portfolio of client and advisor relationships while delivering responsive, high-quality service and issue resolution.

The position combines client relationship management with detailed oversight of compliance, contributions, plan administration, and regulatory requirements.

You will work closely with recordkeepers, administrators, auditors, legal partners, and clients to ensure critical deadlines and obligations are met.

Your expertise in ERISA, IRS, and DOL regulations will help clients maintain compliant and effectively administered retirement plans.

The role also provides opportunities to mentor colleagues, contribute to team initiatives, and support complex and high-value retirement accounts.

Success requires strong judgment, confidentiality, organization, communication, and the ability to independently manage multiple priorities in a remote environment.

Accountabilities

• Manage assigned client relationships across Enhanced 3(16), Comprehensive 3(16), and Institutional 3(16) services, with responsibility for approximately 100 Comprehensive clients and additional Enhanced 3(16) accounts.
• Deliver timely, high-quality customer service and resolve client and advisor issues while maintaining strong retention and long-term relationships.
• Serve as the primary Account Manager for key, large, and significant retirement plan clients.
• Interpret plan documents and identify opportunities for improvements, communicating recommendations clearly to clients and business partners.
• Apply strong knowledge of ERISA, IRS, and Department of Labor requirements governing qualified retirement plans.
• Coordinate with assigned administrators and internal partners to ensure deadlines, compliance activities, and corrective actions are completed accurately and on time.
• Work with clients to ensure required plan corrections are properly implemented.
• Review Form 5500 filings prepared by bundled recordkeepers and coordinate with plan auditors to provide appropriate audit support.
• Review compliance testing, including ADP/ACP, 415, 402(g), 416, and 410(b) testing.
• Review census information, data integrity reports, and employer contribution calculations prepared by recordkeepers.
• Review participant QDROs and hardship distribution requests in accordance with applicable plan requirements and processes.
• Oversee recordkeeper activities for assigned Comprehensive clients, including plan document reviews, SPDs, SMMs, required notices, eligibility, enrollment, vesting, SAR preparation, and involuntary distributions.
• Confirm forfeiture and suspense account activity is administered according to plan provisions.
• Conduct annual plan reviews and monitor contribution reports to help ensure timely deposits.
• Support audit activities and coordinate with recordkeepers, auditors, and other stakeholders as needed.
• Participate in projects throughout the year to support team objectives and industry deadlines.
• Help train and develop new team members by sharing knowledge, best practices, and practical guidance.
• Maintain a high level of confidentiality when handling sensitive client, participant, and retirement plan information.

Requirements

• 5+ years of experience in defined contribution retirement plan compliance and client service.
• At least 1 year of experience as an Account Manager or in a comparable retirement plan administration role.
• QKA designation required, or willingness to obtain the designation.
• Strong client relationship management skills with a demonstrated commitment to delivering exceptional service.
• Advanced understanding of retirement plan administration functions and processes.
• Thorough knowledge of ERISA, IRS, and DOL regulations applicable to qualified retirement plans.
• Familiarity with 3(16) fiduciary services is a plus.
• Strong problem-solving, analytical, and decision-making capabilities.
• Excellent written and verbal communication skills with the ability to explain complex retirement plan matters clearly.
• Strong organizational skills and the ability to independently manage multiple accounts, deadlines, and priorities.
• Ability to work effectively in a fast-paced, collaborative team environment.
• Proficiency with Microsoft Excel and other Microsoft Office applications.
• Experience with FT Williams is highly desirable.
• Demonstrated ability and willingness to provide a high level of service to clients and partners.
• Previous remote-work experience is required for candidates working remotely.
• High discretion and confidentiality when handling sensitive retirement plan and client information.

Benefits

• Salary: $75,000-$90,000 annually, with final compensation determined based on experience, skills, internal equity, and the scope of the role.
• Work arrangement: Fully remote within the United States.
• Opportunity to manage a diverse portfolio of retirement plan clients, including complex and high-value accounts.
• Exposure to Enhanced, Comprehensive, and Institutional 3(16) fiduciary services.
• Opportunities to collaborate with clients, advisors, recordkeepers, administrators, auditors, and other industry professionals.
• Opportunities to mentor and support the development of other team members.
• Participation in projects and initiatives that support professional and team growth.
• Collaborative environment focused on high-quality client service and retirement plan administration.
• Opportunity to deepen expertise in retirement compliance, fiduciary services, and qualified plan administration.