Analista de Negócio e Implantação Pleno

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Analista de Negócio e Implantação Pleno based in Brazil.

This is a mid-level role focused on ensuring the stability, continuity, and quality of production processes and operational environments.

You will monitor systems, manage incidents, analyze processing activities, and support the resolution of operational issues.

The position offers the opportunity to work autonomously on troubleshooting, root-cause analysis, and continuous improvement initiatives.

You will collaborate closely with internal and external stakeholders through tools such as Jira, Microsoft Teams, and email.

The role operates within a structured, process-driven environment with strong quality and change-management practices.

You will contribute to operational excellence by identifying improvements and ensuring procedures are followed with consistency and rigor.

This is an opportunity for an analytical and proactive professional to become a trusted technical reference while making a direct impact on service reliability and customer experience.

Accountabilities:

• Support the sustentation and operation of production processes, ensuring operational continuity, stability, and service quality.
• Monitor production environments, verify processing activities, and execute established operational procedures accurately and consistently.
• Receive, analyze, categorize, and manage incidents and service requests, using critical thinking to identify priorities and appropriate resolution paths.
• Independently investigate and resolve operational incidents, escalating complex or high-impact issues when necessary.
• Conduct root-cause analysis to identify recurring problems and contribute to corrective and preventive actions.
• Identify and implement process and operational improvements that increase reliability, quality, and efficiency.
• Interact with internal and external customers through Jira, Microsoft Teams, and email, ensuring clear communication and effective follow-up of requests.
• Document procedures, resolutions, and operational knowledge to support standardized and repeatable processes.
• Follow established ITIL, change-management, and quality-management practices, contributing to compliance with internal procedures and audit requirements.
• Act as a technical reference within the team, sharing knowledge and supporting a culture of continuous improvement and operational excellence.

Requirements

• Previous experience in production support, systems operations, data operations, business systems, or a related technology environment.
• Intermediate knowledge of Linux operating systems, particularly working with the command line.
• Basic knowledge of SQL, with the ability to understand and execute queries for investigation and data analysis.
• Familiarity with Shell Script and MySQL is desirable.
• Knowledge of ITIL practices, change management, incident management, and root-cause analysis.
• Understanding of quality-management principles and experience working within standardized processes is an advantage.
• Strong written and verbal communication skills, with the ability to interact effectively with technical and non-technical stakeholders.
• Strong analytical and critical-thinking skills, particularly when interpreting system messages and categorizing incidents.
• Proactive, organized, and results-oriented approach, with a strong sense of urgency and ownership.
• Ability to work autonomously while collaborating effectively with a broader team.
• Attention to detail and commitment to following operational procedures accurately and consistently.
• Comfortable working in a structured, process-driven environment focused on quality and continuous improvement.

Benefits

• Opportunity to work in a people-focused and inclusive environment.
• Professional development and opportunities for career growth.
• Exposure to data, technology, systems operations, and large-scale business environments.
• Structured processes and opportunities to develop expertise in operational excellence and quality management.
• Collaborative environment with multidisciplinary teams and diverse areas of expertise.
• Work-life balance initiatives designed to support professional and personal well-being.
• Opportunity to contribute to continuous improvement and high-impact operational initiatives.
• Inclusive workplace committed to equal opportunities and diversity.
• Access to a culture focused on learning, innovation, and employee development