Customer Service Representative (Sartell Team Referrals)

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Service Representative (Sartell Team Referrals) based in United States.

This customer-focused role supports individuals with account questions, payments, and issue resolution.

You will handle both inbound and outbound calls while providing accurate, professional, and empathetic assistance.

The position combines customer service, account management, payment processing, and detailed documentation.

You’ll work across multiple systems and established workflows in a fast-paced, performance-driven environment.

Success requires strong communication, reliability, attention to detail, and the ability to balance productivity with service quality.

The role offers structured training, opportunities for professional growth, and a comprehensive benefits package.

This is a work-from-home opportunity with specific workspace, connectivity, and security requirements.

Accountabilities

• Handle inbound and outbound customer calls regarding account balances, payments, and account-related questions.
• Clearly and professionally explain balances, payment information, available options, and applicable support programs.
• Establish payment arrangements and process customer transactions accurately over the phone.
• Document customer interactions accurately while navigating multiple applications and systems simultaneously.
• Follow established workflows, scripts, policies, and applicable compliance requirements.
• Meet established performance expectations related to productivity, quality, attendance, and customer satisfaction.
• Assist customers in identifying available financial assistance or support programs when appropriate.
• Resolve customer concerns professionally and escalate issues when necessary.
• Maintain accurate account information and collaborate with internal teams to support effective account management.
• Protect customer information by maintaining a private, secure workspace and following applicable privacy and security practices.
• Adapt to a fast-paced, performance-oriented environment while maintaining professionalism and service quality.

Requirements

• High school diploma or GED.
• At least 1 year of experience in customer service, call center operations, healthcare support, administration, or a similar office-based environment.
• At least 1 year of experience working in a work-from-home environment.
• Demonstrated reliability, consistent attendance, stable work history, and commitment to meeting performance expectations.
• Experience working in a fast-paced environment with established productivity or quality targets.
• Strong computer skills and the ability to navigate multiple applications and systems simultaneously.
• Proficiency with Microsoft Outlook, Microsoft Word, and other standard business applications.
• Strong verbal and written communication skills, with the ability to explain account information clearly and professionally.
• Ability to work independently while maintaining productivity and service standards in a home-based environment.
• Ability to maintain a private and secure workspace and meet required internet connectivity standards.
• Previous call center experience is preferred.
• Experience in healthcare customer service, medical billing, insurance, banking, collections, or other account-based customer support is a plus.
• Experience managing high volumes of inbound and outbound calls is advantageous.
• Familiarity with performance metrics such as quality, productivity, attendance, and customer satisfaction is preferred.
• Experience with CRM, patient-account, billing, or electronic health record systems is beneficial.
• Experience resolving escalated customer issues while maintaining professionalism is a plus.
• Must be legally authorized to work in the United States; employment visa sponsorship is not available for this position.
• Candidates residing in New York are not eligible for this opportunity.
• Successful completion of a pre-employment background check and any required employment documentation is required.

Benefits

• $17-$19 per hour base compensation.
• Performance-based incentives.
• Comprehensive paid training.
• Medical, dental, and vision insurance.
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options.
• 401(k) retirement plan with company match.
• Paid wellness time and holidays.
• Employer-paid life insurance.
• Employer-paid long-term disability coverage.
• Internal opportunities for career development and advancement.
• Work-from-home opportunity.
• Monday-Friday schedules with multiple Central Time options: 7:00 a.m.-4:00 p.m., 8:00 a.m.-5:00 p.m., or 9:00 a.m.-6:00 p.m.