Especialista Comercial II - Soluções Financeiras

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Especialista Comercial II - Soluções Financeiras based in Brazil.

This role combines commercial expertise, financial analysis, and relationship management to drive the performance of a large franchise network.

You will act as a trusted financial consultant for franchisees across the South and Southeast regions, helping them improve revenue, profitability, and operational efficiency.

The position focuses on Customer Success, ensuring that financial solutions are effectively adopted and generate measurable value across the ecosystem.

You will use KPIs and financial indicators to identify opportunities, diagnose challenges, and build actionable plans for different business scenarios.

The role also serves as an important bridge between the field and internal Product and Technology teams, bringing customer insights into the evolution of financial solutions.

Success requires strong commercial judgment, data-driven decision-making, stakeholder management, and the ability to turn strategic plans into execution.

You will join a dynamic environment where innovation, technology, collaboration, and results are central to the way teams work.

Accountabilities:

• Consultative relationship management: Act as the primary point of contact and financial consultant for franchisees across the South and Southeast regions, strengthening relationships while driving performance and adoption of the available Financial Solutions portfolio.
• Customer Success and financial performance: Provide segmented, consultative support by analyzing franchise financial health and relevant KPIs, developing short-, medium-, and long-term action plans focused on increasing revenue, profitability, and management efficiency.
• Product adoption and operational efficiency: Promote engagement and correct use of financial products across the broader ecosystem, including franchisees, resellers, and end consumers, while helping resolve operational questions and issues efficiently.
• Customer voice and opportunity mapping: Continuously gather feedback, needs, and perceptions from the retail network, translating field insights into actionable opportunities for Product and Technology teams.
• Internal collaboration: Serve as a facilitator between business and technical teams, connecting customer needs with internal capabilities to support the development of collaborative and strategic solutions.
• Data-driven decision-making: Use financial indicators, business performance data, and market context to evaluate complex scenarios, identify improvement opportunities, and support commercially sound decisions.

Requirements

• Education: Bachelor's degree in Administration, Economics, Engineering, Mathematics, Marketing, or a related field.
• Commercial experience: Solid professional background in commercial roles involving relationship management and customer service within business networks, particularly Retail, National Franchising, Banking, or Fintech environments.
• Financial analysis: Strong knowledge of financial indicators and the ability to evaluate complex business scenarios and make data-driven recommendations.
• Google ecosystem: Advanced proficiency with Google Workspace, Google Cloud, and analytical tools within the Google ecosystem.
• Executive communication: Clear, objective communication skills and the ability to prepare and deliver effective presentations to executive-level stakeholders.
• Results orientation: Strong autonomy, proactivity, curiosity, and drive to deliver measurable outcomes in dynamic environments focused on innovation and technology.
• Execution and prioritization: Ability to translate strategic plans into practical execution while effectively managing stakeholders, deadlines, priorities, and expectations.
• Collaboration: Strong interpersonal skills and the ability to work collaboratively across commercial, technical, product, and business teams.

Benefits

• Health and dental plans: Flexible medical and dental coverage options.
• Health support: Medication assistance, health allowance for family members, 24/7 telemedicine, and ongoing health, prevention, mental health, and vaccination programs.
• Mental health: Free psychotherapy sessions and access to dedicated psychological and social support resources.
• Food benefits: Meal voucher or access to a local restaurant, plus a food allowance with an additional Christmas benefit.
• Wellness: Gympass/TotalPass access to gyms and sports studios.
• Employee discounts: Up to 40% discounts across participating brands within the ecosystem.
• Home office support: Home office allowance for eligible hybrid and remote work arrangements.
• Birthday day off: A dedicated day off to celebrate your birthday.
• Family support: Extended parental leave, including 180 days for mothers and 120 days for fathers, as well as support for parents of children with specific needs.
• Childcare and education: Childcare/babysitter assistance, early childhood education support, and school-material assistance.
• Financial security: Private pension plan, life insurance, support in the event of parental loss, and payroll-deductible loan options.
• Transportation: Transportation allowance and parking support according to the applicable work model.
• Pet and lifestyle benefits: Pet health plan, partner discounts, and travel and accommodation programs.