IT Support & Systems Administration Roles

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for IT Support & Systems Administration Roles based in the United States.

This contract opportunity is designed for IT professionals supporting reliable, secure, and high-performing technology environments.

The roles cover a broad range of responsibilities across technical support, systems administration, cloud services, and infrastructure operations.

You will help maintain critical IT systems while troubleshooting issues and ensuring a consistent experience for users and business teams.

The environment combines Microsoft technologies, cloud platforms, identity management, backup solutions, and service desk operations.

Success requires strong problem-solving abilities, attention to detail, and a customer-focused approach to technical support.

These positions offer the opportunity to contribute to both cloud and on-premises environments while collaborating with cross-functional teams.

The roles are remote across the United States and are offered on a contract basis.

Accountabilities:

• Provide technical support and systems administration services across Windows-based IT environments, ensuring systems remain reliable, secure, and performant.
• Administer and maintain Windows Server environments and Active Directory, including user, system, and access-related activities.
• Support cloud environments, particularly Microsoft Azure, and assist with the ongoing administration and optimization of cloud-based services.
• Troubleshoot hardware, software, operating system, connectivity, and other technical issues, identifying root causes and implementing effective solutions.
• Support service desk operations and ITIL-aligned processes, responding to incidents, service requests, and technical issues in a timely manner.
• Manage and support identity and access management processes to help maintain appropriate levels of system and data access.
• Monitor and maintain backup systems, including solutions such as Veritas NetBackup, and support data recovery and business continuity requirements.
• Create, update, and maintain accurate technical documentation, system procedures, troubleshooting guides, and operational records.
• Collaborate with cross-functional teams to resolve technical issues and deliver dependable IT services supporting business operations.
• Contribute to systems maintenance, security improvements, automation initiatives, and ongoing infrastructure enhancements.
• Where applicable, support Microsoft 365, Intune, Windows, macOS, and other platforms within a multi-platform technology environment.

Requirements:

• At least 3 years of experience in systems administration, IT support, or a closely related technical role.
• Strong proficiency with Windows Server administration and Active Directory management.
• Hands-on experience supporting cloud services, particularly Microsoft Azure.
• Strong troubleshooting and problem-solving skills within Microsoft-based technology environments.
• Experience creating and maintaining clear, accurate technical documentation.
• Experience with enterprise backup solutions such as Veritas NetBackup.
• Familiarity with ITIL principles, service desk operations, incident management, and service request processes.
• Knowledge of identity and access management concepts and practices.
• Strong customer service and communication skills, with the ability to explain technical issues clearly to users and stakeholders.
• Ability to work independently in a remote environment while collaborating effectively with distributed and cross-functional teams.
• U.S. citizenship or valid U.S. work authorization is required.
• TS/SCI clearance is required for certain roles.
• Experience with Microsoft 365 and Intune is preferred.
• Scripting or automation experience is an advantage.
• Experience working across both Windows and macOS environments is preferred.
• Bilingual English/Spanish communication skills are a plus.

Benefits:

• Remote work within the United States.
• Contract employment with opportunities across multiple states.
• Indicative compensation of $65-$75 per hour.
• Opportunity to work across diverse IT environments spanning cloud and on-premises infrastructure.
• Exposure to Microsoft Azure, Windows Server, Active Directory, backup technologies, identity management, and service desk operations.
• Opportunities to contribute to automation, infrastructure improvements, and technical problem-solving initiatives.
• Flexible contract environment with potential opportunities to work across different IT support and systems administration functions.
• Opportunity to collaborate with cross-functional technical teams while supporting critical business operations.