Lead Quality Assurance Engineer - Patient

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Lead Quality Assurance Engineer - Patient based in United States.

This is a senior quality engineering and team leadership role focused on delivering reliable, high-quality healthcare technology solutions.

You’ll guide QA planning and execution across assigned product areas while helping establish strong testing standards and practices.

The role combines hands-on quality expertise with coaching, cross-functional collaboration, incident response, and process improvement.

You’ll work closely with Product, Engineering, DevOps, UI/UX, Delivery, and Support teams to turn customer and business needs into testable requirements.

A major focus will be strengthening automation, reducing escaped defects, and improving the efficiency and consistency of quality processes.

You’ll also play a key role in mentoring QA professionals, managing priorities, and driving continuous learning across the team.

This opportunity is well suited to an experienced QA leader who thrives in a remote SaaS environment and is passionate about quality in healthcare technology.

Accountabilities

• Lead QA execution and planning across assigned projects, adapting priorities and resources as business and delivery needs evolve.
• Serve as the primary QA contributor and point of contact for assigned product areas, guiding test strategy, planning, reviews, and quality decisions.
• Assess team capabilities and partner with QA leadership on mentoring, professional development, performance feedback, and career growth.
• Collaborate with QA leadership to ensure appropriate team resourcing and effective delivery of project milestones.
• Translate business and customer needs into clear, actionable, and testable requirements in collaboration with Product, Engineering, UI/UX, and Delivery teams.
• Define, implement, and enforce QA practices and standards that promote consistent, reliable product quality.
• Participate actively in Sev-1 and Sev-2 incident war rooms, lead root-cause analysis using the 5 Whys methodology, and prioritize solutions that reduce escaped defects.
• Identify QA technical debt and continuous improvement opportunities, driving initiatives that strengthen testing effectiveness and operational efficiency.
• Advocate for extensions and improvements to automation frameworks that increase efficiency within the quality management process.
• Troubleshoot automation scripts and surface issues to Software Engineering and Technology teams during feature development and regression testing.
• Drive innovation within QA processes by encouraging experimentation, new approaches, and the adoption of effective quality engineering patterns.
• Represent QA in cross-functional meetings, communicating project progress, risks, blockers, expectations, and quality considerations clearly.
• Maintain strong awareness of how QA outcomes affect broader business objectives and help the team understand the business impact of quality decisions.
• Promote collaboration and knowledge sharing within the QA organization and across functional teams.
• Stay current with emerging QA technologies, testing approaches, automation practices, and industry trends.
• Perform additional responsibilities as needed to support business and product priorities.

Requirements

• 7+ years of professional software quality assurance experience, with demonstrated expertise in modern QA practices.
• Experience coaching, mentoring, or providing team guidance, with the ability to develop others and promote high performance.
• Hands-on experience with Playwright for test automation.
• Experience using Zephyr Scale or comparable test case management software.
• Strong working knowledge of JIRA for issue tracking and project collaboration.
• Bachelor's degree or equivalent college education is preferred.
• Understanding of HIPAA privacy requirements and their relevance to healthcare technology is preferred.
• Experience working within a Software-as-a-Service (SaaS) development environment is preferred.
• Strong understanding of test strategy, test planning, regression testing, automation, defect prevention, and quality standards.
• Excellent analytical and root-cause problem-solving skills, with the ability to identify risks and determine practical solutions.
• Strong written and verbal communication skills, including the ability to communicate effectively with technical and non-technical stakeholders.
• Ability to collaborate effectively with Product, Engineering, DevOps, UI/UX, Delivery, and Support teams.
• Strong organizational skills and the ability to manage shifting priorities in a fast-paced environment.
• Demonstrated leadership, accountability, sound judgment, and commitment to continuous improvement.
• Ability to work effectively in a fully remote environment with significant computer-based work.
• Willingness and ability to travel occasionally as required, with travel expected to remain below approximately 5%.

Benefits

• Competitive compensation with a generous annual bonus opportunity.
• 401(k) plan with employer matching.
• Flexible Time Off, allowing employees to take time away as needed without worrying about available-hour balances.
• 11 paid holidays annually.
• A flexible personal celebration day to recognize a cultural or social occasion meaningful to you.
• Access to LinkedIn Learning courses and professional development resources.
• Choice of medical, dental, and vision insurance plans.
• Health Savings Account (HSA) with employer contributions/matching.
• Flexible Spending Account (FSA).
• 100% company-paid parental leave after six months of employment.
• Company-paid life insurance and short- and long-term disability insurance.
• Employee recognition program celebrating peer contributions and achievements.
• Employee Assistance Program with access to free counseling sessions.
• Corporate discounts across retail, travel, and entertainment.
• 100% remote work with a general home-office environment.