Manager, Enterprise Account Management

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Manager, Enterprise Account Management based in the United States.

As a Manager, Enterprise Account Management, you’ll lead a team of 7-10 Enterprise Account Managers responsible for complex, high-value client partnerships. You’ll combine people leadership, strategic account management, commercial ownership, and operational excellence to strengthen retention and drive sustainable growth. The role requires a hands-on leader who understands client health, renewal strategies, expansion opportunities, and executive-level relationship management. You’ll coach your team to deliver proactive engagement while ensuring consistent service standards across a large enterprise portfolio. Working closely with Product, Sales, Support, Finance, Operations, and other teams, you’ll turn client needs into actionable solutions and business opportunities. You’ll use data, account insights, and sound judgment to prioritize resources and identify risks before they impact client relationships. This is an opportunity to shape team performance and enterprise customer experiences within a fast-moving, collaborative technology environment.

Accountabilities:

• Lead, coach, and develop a team of 7-10 Enterprise Account Managers responsible for the organization’s largest and most strategic client relationships.
• Establish clear performance expectations and accountability across retention, engagement, service-level commitments, revenue growth, and operational excellence.
• Conduct regular one-on-ones, team meetings, and performance conversations while recognizing strong performance and addressing development opportunities constructively.
• Support individual growth through ongoing coaching, feedback, career planning, and targeted skill development.
• Partner with training teams to support the onboarding, training, and successful ramp-up of new Enterprise Account Managers.
• Build an inclusive, high-trust team culture centered on ownership, urgency, collaboration, accountability, and continuous improvement.
• Maintain a strong understanding of key and high-risk accounts, including client objectives, business models, product usage, engagement, and renewal outlook.
• Guide Account Managers in developing proactive strategies that improve retention, strengthen partnerships, and increase long-term client value.
• Support escalations, client retention efforts, contract renewals, and executive-level client conversations when required.
• Identify opportunities to expand account value through relevant products, features, commercial solutions, operational capabilities, and distribution opportunities.
• Help transform client feedback into actionable product and process recommendations while partnering with Product, Support, Sales, Connectivity, and other teams.
• Monitor client health, engagement, revenue, and other account signals to identify and address potential dissatisfaction, disengagement, or churn risks early.
• Ensure consistent execution of Enterprise service expectations, including business reviews, strategic outreach, onsite engagement, follow-up, and account documentation.
• Review portfolio coverage, workflows, and execution quality to identify risks, bottlenecks, and opportunities to improve efficiency.
• Establish operating rhythms for upsells, risk reviews, account planning, client engagement, and monthly business reporting.
• Lead initiatives that improve Enterprise Account Management processes, team productivity, and the overall client experience.
• Act as a key liaison between Enterprise Account Management, senior leadership, and cross-functional stakeholders.
• Communicate client themes, priorities, risks, progress, and resource requirements clearly and transparently across the organization.
• Maintain awareness of product capabilities, industry trends, and competitive dynamics to inform account and team strategy.

Requirements:

• 5+ years of Account Management or comparable client-facing experience, with 3+ years in people leadership, coaching, or mentorship, preferably within SaaS or a technology-enabled environment.
• Proven experience managing enterprise or complex, high-value B2B client relationships, ideally within SaaS, technology, travel, hospitality, or a related sector.
• Demonstrated success improving client retention, expanding accounts, managing renewals, and navigating complex escalations.
• Strong commercial and business judgment, with the ability to balance immediate client needs with longer-term revenue, relationship, and operational objectives.
• Experience using client health, engagement, revenue, and operational data to prioritize activities and guide team performance.
• Ability to develop strategic account plans and translate client feedback into clear, actionable product, service, or process recommendations.
• Excellent verbal, written, and presentation skills, with the ability to communicate effectively with clients, direct reports, senior executives, and cross-functional partners.
• Strong organizational skills, attention to detail, and the ability to manage multiple priorities in a fast-paced environment.
• Technical aptitude and comfort working with CRM systems, SaaS platforms, reporting tools, and productivity software.
• Proactive and collaborative leadership style with high standards for accountability, follow-through, service quality, and client experience.
• Ability to build trusted relationships and influence stakeholders across multiple functions and levels of an organization.

Benefits:

• Salary range of $100,850-$151,276 USD, plus 15% bonus potential.
• Medical, dental, and vision coverage.
• 26 vacation days, 10 sick days, and 12 paid holidays per year.
• Global leave benefits, including 22 weeks of paid parental leave.
• Two weeks of paid grandparent leave.
• Extended care and bereavement leave.
• Life insurance.
• 401(k) plan with employer matching.
• Social hours, team events, and team-building activities.
• Educational and professional development opportunities.
• Wellness benefits, including a Headspace subscription and wellness webinars.
• Work-from-home assistance.
• Hybrid-friendly work environment.
• Paid volunteer hours.
• Opportunity to lead a strategic enterprise client function and make a meaningful impact on customer relationships and business growth.
• Candidates must be authorized to work in the United States.