Revenue & billing analyst

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Revenue & Billing Analyst based in New Zealand.

As a Revenue & Billing Analyst, you’ll take ownership of the financial operations across the customer lifecycle, from billing and accounts receivable to collections, reconciliations, and revenue reporting. You’ll join a lean, highly autonomous Finance team where your work will have a direct impact on financial accuracy and operational efficiency. You’ll investigate billing and payment issues, identify root causes, and improve processes rather than simply resolving individual cases. You’ll also contribute to MRR/ARR reporting and help strengthen the workflows and systems behind revenue operations. The role offers broad ownership, close collaboration with Finance and cross-functional teams, and the opportunity to introduce AI and automation into everyday processes. This is a fully remote, async-first position with at least five hours of daily overlap with the UK-based Finance team.

Accountabilities

• Own the end-to-end customer billing process, including invoicing, subscription changes, payment queries, refunds, failed-payment recovery, credit notes, and billing corrections within agreed approval limits.
• Manage accounts receivable, collections, and dunning activities, including resolving failed payments and billing disputes directly with customers.
• Partner with Customer Success on complex or sensitive customer billing cases and ensure issues are followed through to resolution.
• Investigate recurring billing and payment issues, identify their root causes, and improve the underlying processes to prevent them from recurring.
• Perform reconciliations across billing, payments, subscription reporting, and the general ledger, explaining timing or definition differences and ensuring financial data remains accurate.
• Produce and analyze MRR/ARR movement reporting to help Finance understand changes in recurring revenue and the reasons behind them.
• Improve and introduce Finance automations across billing, accounts receivable, collections, and reporting, moving routine activities toward efficient, exception-based processing.
• Support changes to billing platforms, pricing, and packaging from a Finance perspective by defining requirements, testing outcomes, monitoring exceptions, and collaborating with Product and Engineering when technical changes are required.
• Contribute to an inclusive, supportive, and high-performing remote team culture.

Requirements:

• Experience personally owning customer billing and accounts receivable or collections, including investigating exceptions and driving issues through to resolution.
• Proven experience resolving complex customer billing or payment issues directly with customers.
• Experience working with billing processes in a subscription, SaaS, or other recurring-revenue environment.
• Strong reconciliation skills, with the ability to independently investigate discrepancies between financial, billing, and customer datasets.
• Strong Excel or Google Sheets skills and confidence working with financial data and reporting.
• Demonstrated ability to improve recurring Finance processes and reduce manual work through automation and better workflows.
• Comfortable working with AI and automation tools while maintaining appropriate controls and accuracy checks.
• Excellent written and verbal English communication skills.
• Strong autonomy, organization, and problem-solving skills, with the ability to thrive in an async-first, fully remote environment.
• A track record of ownership, continuous improvement, and progressing responsibility. Around four years of relevant experience is typical, but demonstrated ownership and impact matter more than a specific number of years.
• A collaborative and inclusive mindset, with an interest in contributing to a mission-driven, skills-focused environment.

Bonus skills:

• Experience with subscription billing platforms such as Chargebee, Zuora, Recurly, Stripe Billing, Maxio, or Paddle.
• Experience with collections platforms such as Upflow or Tesorio.
• Knowledge of MRR, ARR, churn, or subscription-revenue reporting.
• Experience with SQL or self-service BI tools such as Looker, Metabase, Power BI, or Holistics.
• Experience building or maintaining automations using tools such as Claude, n8n, Zapier, Make, or Python.
• Familiarity with multi-currency billing, pricing and packaging changes, or ERP migrations.
• A professional accounting qualification.

Benefits:

• Competitive compensation: €43,440-€54,300 per year, plus Share Appreciation Rights (SARs).
• Fully remote: Work from almost anywhere, subject to the partner's approved hiring locations.
• Flexible and async-first work: Flexible working hours designed to support a healthy work-life balance, with at least five hours of daily overlap with the UK-based Finance team.
• Remote work budget: €1,000 per year, or up to €2,000 from day one when purchasing a laptop.
• Learning & development: Annual budget equivalent to 3.5% of compensation, alongside opportunities for professional growth.
• Parental and caregiver support: Paid parental leave of 8-16 weeks, with tailored approaches to returning to work.
• Flexible time off: An unlimited and flexible time-off policy to support rest, recharge, and wellbeing.
• Global team: Work alongside a distributed, international team in a fully remote environment.
• Contract arrangement: This position is offered on an Individual Contractor basis.