Senior User Researcher II

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior User Researcher II based in Canada.

As a Senior User Researcher, you will own research strategy for a core product area and influence product direction through evidence-based insights. You’ll turn ambiguous business and customer questions into focused research plans and actionable learning agendas. The role combines qualitative and quantitative methods across discovery, evaluation, launch, and post-launch stages. You’ll partner closely with Product, Design, Engineering, Data, and business teams in a collaborative, fast-moving environment. Your work will help teams identify unmet needs, challenge assumptions, and make confident decisions before product direction is finalized. You’ll also help scale research practices through accessible insights, reusable workflows, and AI-supported research methods. This is a 12-month maternity leave coverage opportunity with significant scope for independent impact.

Accountabilities

• Own the research strategy and roadmap for a core product area, prioritizing high-impact learning opportunities in alignment with customer needs, product direction, and business objectives.
• Translate broad or ambiguous questions into focused research plans, selecting appropriate qualitative, quantitative, generative, or evaluative methods based on the decision, timeline, risk, and available evidence.
• Lead mixed-method research throughout the product lifecycle, including discovery, concept testing, usability studies, field research, surveys, benchmarking, and post-launch evaluation.
• Synthesize research findings and multiple evidence sources into clear, defensible recommendations that help Product, Design, Engineering, Data, and business stakeholders make informed decisions.
• Combine research insights with product analytics, customer feedback, behavioral signals, and existing knowledge to build a connected understanding of customer needs and behaviors.
• Define success measures upfront and evaluate outcomes using indicators such as efficiency, comprehension, confidence, error reduction, speed, and customer satisfaction.
• Bring customer perspectives into planning and prioritization by identifying unmet needs, surfacing risks, and challenging assumptions early in the product development process.
• Use AI responsibly to accelerate research planning, analysis, synthesis, and knowledge sharing while maintaining research rigor, participant privacy, and appropriate data-handling standards.
• Develop reusable research workflows and practices that improve how teams learn from customers and increase the overall impact of research.
• Maintain accessible research repositories and communicate insights, decisions, risks, and open questions clearly to partners and leadership.
• Coach cross-functional partners and designers on appropriate research practices and help strengthen research capabilities across the organization.

Requirements

• 6+ years of professional experience conducting user research, product research, or a related discipline, with demonstrated experience influencing product direction and delivering measurable customer or business value.
• Strong command of qualitative and quantitative research methodologies, with the judgment to select the right approach based on the decision, context, and available evidence.
• Proven ability to own research end-to-end, including problem framing, study design, participant engagement, facilitation, analysis, synthesis, storytelling, recommendations, and follow-through.
• Experience working autonomously in ambiguous, fast-paced environments while prioritizing multiple research needs and stakeholder expectations.
• Strong analytical and synthesis capabilities, including the ability to connect diverse evidence sources, identify meaningful patterns, and distinguish durable insights from isolated feedback.
• Exceptional communication, collaboration, and influencing skills, with experience aligning Product, Design, Engineering, Data, and business stakeholders around evidence-based decisions.
• A pragmatic approach to research that balances methodological rigor, speed, risk, and business needs without compromising research integrity.
• Familiarity with AI-supported research workflows and a growth mindset toward using AI for planning, analysis, synthesis, and knowledge management, combined with sound judgment regarding privacy and AI limitations.
• Strong customer empathy, intellectual curiosity, and confidence in challenging assumptions when research evidence points in a different direction.
• Experience in entertainment, payroll, fintech, accounting, or another complex operational domain is considered an advantage.

Benefits

• Remote work opportunity available across Canada.
• Competitive compensation of approximately CA$149,000-CA$205,000, depending on geographic zone, experience, skills, and other relevant factors.
• Health and dental benefits.
• Up to 2% matching RRSP / 401(k) contribution.
• Opportunity to work on meaningful, complex product challenges within a technology-driven environment.
• Collaboration with creative, multidisciplinary teams and the opportunity to make a significant impact on product strategy and customer experiences.
• Opportunities to use and develop AI-supported research practices and modern research workflows.
• Inclusive and respectful workplace committed to equal opportunity and a harassment- and discrimination-free environment.
• This is a 12-month maternity leave coverage position.