Solutions Engineer - Completions
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Solutions Engineer - Completions based in Brazil.
This role is an opportunity to combine technical expertise, customer partnership, and energy-industry knowledge in a fast-moving digital environment. You will help customers successfully implement and adopt solutions designed to improve well delivery and operational performance. Working across customer-facing and internal technical teams, you will translate business challenges into practical solutions and ensure a strong experience throughout the customer lifecycle. You will support onboarding, training, product adoption, troubleshooting, and continuous improvement. Data and customer feedback will be central to identifying opportunities to increase value and strengthen platform usage. The position offers exposure to regional and international customers, with meaningful responsibility for customer success. It is well suited to a technically minded professional who enjoys solving problems, communicating with stakeholders, and driving measurable outcomes.
Accountabilities
Build strong customer relationships and ensure customers are satisfied with the services and solutions they receive, proactively addressing areas of dissatisfaction.
Work directly with customers to understand their workflows, operational challenges, and requirements, translating these needs into practical technical solutions.
Lead onboarding activities for new customers while supporting existing accounts and coaching users on how to maximize the value of digital solutions for their operations.
Develop and maintain onboarding timelines, project documentation, and other materials required to ensure smooth implementation.
Capture and communicate customer feedback, requirements, issues, and decisions from key meetings, discussions, and support interactions.
Coordinate proactively with Operations, Engineering, Sales, and Development teams to resolve customer issues and communicate priorities.
Facilitate customer training workshops in collaboration with engineering and technical teams.
Contribute to customer success materials, including case studies, application manuals, training resources, and other enablement content.
Use platform analytics and usage data to understand customer behavior, identify adoption opportunities, and improve the overall customer experience.
Track, troubleshoot, and resolve software-related customer issues, ensuring timely communication and follow-through.
Monitor customer health and success indicators, including platform usage, NPS, and NSAT ratings.
Travel domestically and internationally, up to approximately 30% of the time, to support customers and business activities.
Strong professional experience in a technical, customer-facing, solutions engineering, implementation, customer success, or related role.
Experience in the oil and gas industry, with an understanding of relevant operational environments and customer challenges.
Excellent written and verbal communication skills in both English and Spanish.
Strong technical aptitude combined with a customer-oriented mindset and the ability to translate complex requirements into practical solutions.
Analytical thinking skills and the ability to use data, customer feedback, and platform usage information to identify issues and opportunities.
Ability to work effectively across multidisciplinary and geographically distributed teams.
Strong presentation and training skills, with the confidence to coach customers and facilitate technical workshops.
Comfortable navigating modern web-based platforms and working with digital products and software solutions.
Proficiency with Microsoft Office and standard business productivity tools.
Strong organization, project coordination, documentation, and follow-through skills.
Leadership skills, self-motivation, and the ability to take ownership of customer outcomes.
Willingness and ability to travel domestically and internationally up to 30% of the time.
Remote working opportunity based in Brazil.
Exposure to innovative digital solutions supporting the energy sector and well delivery operations.
Opportunity to work directly with customers and cross-functional technical teams.
International scope, including collaboration with customers and teams across different markets.
Meaningful ownership of customer onboarding, adoption, satisfaction, and long-term success.
Opportunities to develop expertise across customer success, technical solutions, analytics, and energy technology.
Collaborative environment focused on innovation, continuous improvement, and high-quality customer outcomes.
Regular opportunities to contribute to product improvements through customer feedback and operational insights.