Workflow Automation Engineer

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Workflow Automation Engineer based in Canada.

As a Workflow Automation Engineer, you’ll build and evolve production-grade telecom provisioning and operational workflows that support customers at scale. You’ll turn technical solution designs and customer requirements into reliable, maintainable automations using workflow orchestration and software development practices. The role combines engineering, customer delivery, troubleshooting, and continuous improvement in a fully remote environment. You’ll work closely with network-focused specialists and engineering teams to solve complex operational challenges and deliver scalable solutions. Your work will directly influence workflow reliability, customer outcomes, and the evolution of automation capabilities. This is an excellent opportunity for a proactive engineer who enjoys solving ambiguous problems and creating practical technology solutions.

Accountabilities:

• Translate solution designs and customer requirements into complete, reliable workflows using a workflow builder and platform SDK.
• Develop orchestration logic incorporating conditions, retries, fallbacks, compensations, parallel execution, and other mechanisms for handling real-world failures and edge cases.
• Build reusable workflow patterns and templates that can scale efficiently across customers, vendors, and use cases.
• Write clean, testable TypeScript code for data transformations, validations, custom logic, and workflow steps.
• Own workflow outcomes throughout the delivery lifecycle, from discovery handoff and implementation through rollout and ongoing support.
• Troubleshoot production workflow executions using logs, metrics, and operational data, identifying root causes and implementing improvements.
• Incorporate customer feedback and lessons from production incidents to continuously improve workflow reliability, efficiency, and maintainability.
• Coach customers on workflow best practices, self-service capabilities, technical boundaries, and implementation expectations.
• Collaborate closely with Customer Solutions, Engineering, and network specialists to ensure workflows align with platform standards and customer requirements.
• Identify recurring customer and operational needs and provide feedback that helps shape workflow-builder capabilities, integrations, SDK improvements, and product roadmap priorities.

Requirements:

• Bachelor’s degree in Computer Science, Network Engineering, or a related discipline, or equivalent practical experience.
• At least 3 years of experience as a Software Engineer, Network Engineer, or similar technical professional, preferably within a B2B SaaS environment.
• Strong software development fundamentals, with hands-on TypeScript or JavaScript experience.
• Ability to translate ambiguous customer, technical, or operational requirements into clear, testable, and supportable solutions.
• Strong understanding of software engineering principles, testing, troubleshooting, and production support.
• Excellent written, verbal, and presentation skills, with the ability to explain technical concepts clearly to both technical and non-technical audiences.
• Strong problem-solving and analytical capabilities, with a practical approach to resolving complex workflow and operational challenges.
• Self-motivated, proactive, adaptable, and results-oriented, with a genuine interest in technology, automation, and continuous improvement.
• Experience designing or implementing automation and orchestration systems, such as workflow engines, DAGs, integration pipelines, or similar technologies, is an advantage.
• Previous experience in telecommunications or OSS/BSS environments is a plus.
• Customer-facing technical experience is beneficial.
• ReactJS proficiency is considered an additional advantage.

Benefits:

• Annual salary range of $100,000-$150,000 CAD.
• Flexible 25 days of vacation.
• Stock Options Plan.
• Group Insurance.
• Telemedicine benefits.
• Life Spending Account.
• Employee-sponsored RRSP.
• Flexible working hours.
• 100% remote work within Canada.
• Fully remote, accessibility-focused working environment.
• Inclusive workplace committed to diversity and equal opportunity.
• Support and reasonable accommodations available throughout the recruitment process.