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Sr Service Engineer
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Location
In office (Visakhapatnam)
Seniority
Senior · 5+ years exp
Visa
Sponsors visas in United States, Ireland; no register of this country names it
Employment
Full-Time
Confirmed on the employer's own hiring board on Nov 12, 2026. First seen by Alion on Nov 12, 2026. Johnson Controls scores B on the Alion truth index.
Overview
Company
Impact
Profile match
Johnson Controls is a building technology company that makes and services heating, ventilation and air conditioning equipment, building automation and controls, fire detection and suppression systems, and security and access control products. It sells under brands such as York, Metasys and Tyco to commercial buildings, hospitals, data centers, schools and government facilities in more than 150 countries, and runs its North American operations from Milwaukee, Wisconsin. The company is headquartered in Cork, Ireland.
Role Summary
We are seeking an experienced Senior Service Engineer - Controls, Fire & Security to manage service, troubleshooting, maintenance, and commissioning activities for Building Automation, Fire Detection & Alarm Systems, Access Control, CCTV, and Integrated Security Systems. The role requires strong technical expertise in Controls, Fire & Security solutions, customer engagement, and field service operations.
Key Responsibilities
Service & Maintenance
Perform preventive, corrective, and breakdown maintenance for Controls, Fire & Security systems.
Diagnose and resolve system faults, communication failures, and integration issues.
Execute Annual Maintenance Contract (AMC) and Comprehensive Maintenance Contract (CMC) activities.
Ensure compliance with service level agreements (SLAs) and customer commitments.
Technical Support & Troubleshooting
Troubleshoot and maintain: Fire Alarm Systems Building Management Systems (BMS) Access Control Systems CCTV & Video Surveillance Intrusion Detection Systems Public Address & Voice Evacuation Systems Electronic Security Systems
Support system upgrades, retrofits, software updates, and migrations.
Conduct root cause analysis (RCA) and implement corrective actions.
Commissioning & Integration
Commission field devices, controllers, and networked systems.
Configure software, graphics, reports, alarms, and schedules.
Support integration between BMS, Fire Alarm, CCTV, and Access Control systems.
Validate system performance and customer acceptance testing.
Customer Management
Interface directly with customers to provide technical support and service solutions.
Prepare service reports, maintenance records, and site documentation.
Identify modernization, upgrade, and service business opportunities.
Ensure high customer satisfaction through timely issue resolution.
Safety & Compliance
Adhere to EHS and site safety requirements.
Follow quality processes and documentation standards.
Participate in emergency service support during critical outages and breakdowns.
Required Skills
Strong hands-on experience in Controls, Fire & Security systems.
Knowledge of: Fire Alarm Systems (Notifier, Edwards, Simplex) Access Control Systems CCTV & IP Video Solutions BMS/Building Automation Systems Networking (TCP/IP, LAN, WAN) BACnet, Modbus, OPC Communication Protocols
Ability to read electrical schematics, control drawings, and system architecture diagrams.
Experience in system troubleshooting and fault diagnostics.
Qualifications
Diploma / BE / B.Tech in Electrical, Electronics, Instrumentation, E&C, or related engineering discipline.
5-8 years of relevant experience in Controls, Fire & Security service operations.
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