Procurement Payments Analysts (Mid Shift)
Confirmed on the employer's own hiring board on Nov 4, 2026. First seen by Alion on Nov 4, 2026. Johnson & Johnson scores A on the Alion truth index.
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Job Function:
FinanceJob Sub Function:
AccountingJob Category:
ProfessionalAll Job Posting Locations:
Taguig, National Capital Region (Manila), PhilippinesJob Description:
The Payments Analyst is responsible for executing and managing end-to-end payment operations within assigned markets, ensuring accuracy, timeliness, and compliance of all payment activities.
This role serves as a subject matter expert (SME) supporting complex transaction handling, issue resolution, and process improvement initiatives across the Payments & Experience (PEX) function. The specialist plays a critical role in stabilizing operations, driving performance, and enhancing user experience through proactive problem-solving and cross-functional collaboration.
Key Responsibilities
1. Payment Processing & Execution (Primary Focus)
- Execute end-to-end payment processing activities, including invoice validation, payment runs, and exception handling
- Ensure all payments are completed accurately and within SLA timelines
- Manage complex or high-value transactions requiring deeper validation and controls
- Ensure compliance with internal policies, controls, and regulatory requirements
2. Issue Resolution & Escalation Management
- Act as SME for complex payment issues, including system errors, mismatches, and failed payments
- Conduct root cause analysis and drive resolution across Procurement, Finance, and IT teams
- Manage escalations and ensure timely closure with clear communication to stakeholders
3. Process Governance & Compliance
- Ensure adherence to global standards, controls, and audit requirements
- Support internal/external audits by providing documentation and issue resolution
- Identify risks within payment processes and proactively recommend mitigation actions
4. Performance Monitoring & Service Delivery
- Track and manage payment KPIs such as:
- On-time payment rates
- Cycle time
- Error/exception rates
- Drive corrective actions for performance gaps and support continuous service improvement
5. Continuous Improvement & Automation
- Identify opportunities to improve efficiency, reduce manual effort, and enhance data quality
- Participate in transformation initiatives (e.g., automation, ServiceNow, system enhancements)
- Support standardization and simplification of payment processes across regions
6. Stakeholder Engagement & Support
- Partner with:
- Procurement (S2C)
- Finance / Treasury
- Business users / requestors
- Vendors / suppliers
- Provide guidance and resolution support to users on payment-related inquiries
- Contribute to improving overall user and supplier experience (PEX)
7. Knowledge Management & Capability Building
- Maintain and update process documentation and playbooks
- Support onboarding and training of new team members
- Contribute to building SME capability within the Payments team
Qualifications:
Required:
- Bachelor’s Degree or equivalent University degree is required.
- 3 - 5 years in Payments / AP / Finance operations
- Strong process expertise in Payments, invoice processing, and controls
- Experience in SAP (MM/FI) preferred
Preferred:
- Good understanding of Payments processes and Invoice Processing operations at a high level.
- Shared services industry experience.
Other:
- Fluency in English (written and oral) is required. Fluency in one other language (written and oral) for the supported region is an advantage.
- Should be open to mid shift (3pm to 12mn)
Required Skills:
Preferred Skills:
Accountability, Accounting, Accounting Policies, AI Judgement Integration, Analytical Reasoning, Audit Management, Budgeting, Business Behavior, Communication, Controls Compliance, Cost Management, Detail-Oriented, Execution Focus, Financial Analysis, Financial Management, Financial Recordkeeping, Financial Reports, Financial Risk Management (FRM), Generally Accepted Accounting Principles (GAAP), Issue Escalation, Learning Agility, Numerically Savvy, Relationship Building, Versatility