Asset Experience Services - Deputy Team Lead

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Asset Experience Services - Deputy Team Lead (Technical Specialism)

About the Role

As Deputy Team Lead for the Asset Experience Services team within JLL's Royal London Property Delivery operation, you will provide leadership focused on the technical specialism while maintaining a hands-on "day job" delivering technical support to Asset Experience Managers across Royal London managed assets. This dual-purpose role combines team leadership responsibilities with direct operational delivery, ensuring both strategic oversight and practical expertise in data management, lease administration, financial support, and service charge operations.

You will support the Team Leader in driving service excellence, deputise during absences, and serve as the technical expert for the Asset Experience Services team. Your role enables Asset Experience Managers to deliver best-in-class occupier service while maintaining operational efficiency and accuracy across the Royal London portfolio.

Reporting Structure

Reports to the Asset Experience Services Team Leader with collaborative relationships with Asset Experience Managers and the Deputy Team Lead (Operational Specialism).

Key Responsibilities

Leadership & Team Management

• Support the Team Leader in line management of technical specialists, including coaching, performance feedback, and development planning.
• Serve as deputy to the Team Leader, assuming full leadership responsibilities during absences, in conjunction with the Deputy Team Lead (Operational Specialism).
• Act as technical lead and escalation point for complex matters including lease interpretation, service charge challenges, and data accuracy issues.
• Facilitate knowledge sharing within the team, promoting best practice adoption and consistency of approach.
• Monitor quality of technical outputs including data accuracy, lease administration, financial tracking, and service charge calculations.
• Support team members with technical problem-solving, quality control, and professional development.
• Coordinate resource allocation and workload distribution across technical specialists to ensure balanced capacity and timely delivery.
• Other duties are outlined in the document entitled “RL JD Asset Experience Central Service - Technical team member”.

Skills & Qualifications

Technical Knowledge

• Proven experience in property management, lease administration, service charge management, and financial support functions.
• Expert knowledge of RICS Professional Standards for Commercial Service Charges and lease interpretation.
• Strong understanding of commercial property documentation, terminology, and legal frameworks.
• Experience with property management software platforms (e.g., Yardi, Prism) and proficiency in Microsoft Office, particularly Excel, Word, and Outlook.
• Demonstrated experience in team leadership, mentoring, or coaching of surveying professionals.
• Ability to interpret complex lease covenants, service charge provisions, and occupier applications.
• Knowledge of property transactions, due diligence processes, and transitions management.
• Data analysis and reporting capabilities with exceptional attention to detail.
• Understanding of filing systems, document management practices, and quality control processes.

Personal Attributes

• Strong leadership presence with ability to inspire and support technical specialists while maintaining hands-on delivery.
• Ability to balance dual responsibilities of team leadership and operational delivery effectively.
• Proactive approach to anticipating team and client needs, addressing issues before escalation.
• Exceptional attention to detail, particularly regarding data accuracy, financial calculations, and lease compliance.
• Clear written and verbal communication skills with ability to explain complex technical matters accessibly.
• Collaborative team player who supports colleagues and fosters a positive team culture.
• Adaptability to changing priorities and workload fluctuations, managing multiple deadlines effectively.
• Customer service mindset when dealing with internal and external stakeholders.
• Problem-solving approach with willingness to learn and develop new skills.
• Accountability for quality of own work and team outputs.

Location:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!

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