Concierge

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Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What this job involves: The Concierge serves as the first point of contact for visitors and provides professional, welcoming service at facility reception areas. This role manages visitor flow, handles inquiries, coordinates meeting spaces, and supports general administrative functions while maintaining a positive impression of the venue.

Key Responsibilities:

Visitor Reception

• Greet and guide visitors in a warm and professional manner

• Coordinate with stakeholders including Authority employees and tenants

• Maintain a presentable, tidy, and organized reception area

• Handle visitor registration, requests, inquiries, and complaints

• Provide information about the venue and available services

Communication Management

• Answer and direct incoming calls in a polite and efficient manner

• Respond to visitor inquiries professionally and accurately

• Relay messages to appropriate staff members

• Maintain clear communication with facility departments

Administrative Support

• Administer meeting and conference room bookings

• Handle internal and external mail

• Coordinate with courier companies for outbound mail and parcels

• Process carpark redemption for visitors

• Provide general administrative support as needed

Compliance and Presentation

• Ensure compliance with management regulations and requirements

• Wear prescribed uniform and maintain professional appearance

• Work on assigned shifts including potential overtime

• Report any security concerns or unusual activities

• Maintain visitor logs and access records as required

Event Support

• Assist with registration for events and meetings

• Direct attendees to appropriate venues

• Support event logistics as needed

• Coordinate with event teams during special functions

Additional Duties

• Provide general administrative and event support

• Handle other ad-hoc duties as assigned by the Authority

• Support special projects or initiatives as needed

Desired or preferred experience and technical skills

• Diploma/Higher Diploma in any discipline

• At least 2 years of relevant experience in customer service environment

• Preferably from property management, facilities management, hotel, or customer service industries

• Holder of valid Security Personnel Permit

• Good command of written and spoken English and Chinese (including Cantonese and Putonghua)

• Excellent customer service and communication skills

• Proficiency in Microsoft Office applications (Word, Excel, PowerPoint, Outlook) and Chinese word processing

Location:

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If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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