Facility Manager

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Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

The Facilities Manager will lead comprehensive facility operations for JLL's Gurgaon site, with strong expertise in soft services management and audit compliance. This role demands a confident leader capable of managing diverse teams, ensuring service excellence across housekeeping, security, landscaping, pest control, and other soft services while maintaining rigorous audit standards and operational compliance.

Key Responsibilities

Soft Services Management

• Oversee end-to-end soft services operations including housekeeping, security services, reception, landscaping, pest control, waste management, and pantry services
• Develop and implement service level agreements (SLAs) and key performance indicators (KPIs) for all soft service vendors
• Conduct regular quality inspections and service audits to ensure adherence to JLL standards
• Drive continuous improvement initiatives to enhance service delivery and occupant experience
• Manage vendor selection, contract negotiations, and performance evaluations for soft service providers

Audit Management and Compliance

• Lead internal and external audits including ISO certifications, safety audits, fire audits, and statutory compliance audits
• Prepare comprehensive audit documentation, checklists, and compliance reports
• Implement corrective and preventive actions (CAPA) based on audit findings
• Maintain up-to-date knowledge of regulatory requirements and industry standards
• Ensure 100% compliance with local municipal regulations, labor laws, and environmental norms
• Coordinate with statutory authorities for inspections and permit renewals

Team Leadership and Development

• Confidently lead, mentor, and develop a multi-disciplinary facilities team of 15-25+ members including supervisors, technicians, and support staff
• Build high-performing teams through effective communication, motivation, and performance management
• Conduct regular team meetings, training sessions, and skill development programs
• Handle conflict resolution and employee relations matters with professionalism
• Foster a culture of accountability, safety consciousness, and service excellence
• Manage team schedules, attendance, and resource allocation efficiently

Operations Management

• Oversee daily facility operations ensuring seamless service delivery across all touchpoints
• Monitor hard services including HVAC, electrical systems, plumbing, fire safety, and building infrastructure
• Implement robust preventive maintenance programs and emergency response protocols
• Coordinate move management, space planning, and office setup activities
• Manage access control systems, visitor management, and security protocols

Client and Stakeholder Management

• Serve as the primary facilities contact for internal stakeholders and client representatives
• Build strong relationships through proactive communication and responsive service delivery
• Handle escalations professionally and implement effective resolution strategies
• Present operational reports, performance dashboards, and improvement plans to senior management
• Participate in client meetings and business review sessions with confidence

Budget and Financial Management

• Develop, monitor, and control facility operating budgets ranging from INR 2-5 Crores annually
• Optimize costs while maintaining service quality through strategic vendor management
• Track expenses, prepare financial reports, and provide variance analysis
• Identify cost-saving opportunities without compromising service standards

Health, Safety and Sustainability

• Champion workplace safety through robust HSE programs and regular safety training
• Conduct safety audits, risk assessments, and incident investigations
• Drive sustainability initiatives including waste segregation, energy conservation, and green building practices
• Ensure fire safety compliance, conduct evacuation drills, and maintain emergency preparedness
• Maintain accident-free workplace records and promote safety culture

Qualifications

Education and Experience

• Bachelor's degree in Engineering, Hotel Management, Facilities Management, or related field
• 8-12 years of progressive experience in integrated facilities management with strong soft services background
• Minimum 4-5 years in a leadership role managing large teams and multi-service operations
• Experience in commercial office buildings, corporate campuses, or large institutional facilities

Technical Skills and Certifications

• In-depth knowledge of soft services operations, vendor management, and service delivery standards
• Strong understanding of audit processes including ISO 9001, ISO 14001, ISO 45001, and related certifications

Leadership and Soft Skills

• Confident leadership presence with proven ability to command respect and inspire teams
• Strong team handling capabilities with experience managing diverse, multi-level teams
• Excellent communication skills in English and Hindi (written and verbal)
• Exceptional problem-solving abilities and decision-making confidence under pressure
• Client-facing expertise with professional demeanor and presentation skills
• Strong negotiation and conflict resolution capabilities
• Proactive, hands-on approach with attention to detail
• Ability to multitask and prioritize in fast-paced environments

Key Competencies

• Team Leadership and People Management
• Audit Readiness and Compliance Management
• Soft Services Excellence
• Vendor and Contract Management
• Stakeholder Relationship Building
• Quality Assurance and Service Delivery
• Safety and Risk Management
• Budget Control and Cost Optimization

Location:

Scheduled Weekly Hours:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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